Fix Dexis Integration After Mogo to Dentrix Conversion

draft · practice-management dentrixmogointegrationdexisdata-migration

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:09

Source thread

thread_id: spaces/AAAA05BdS6s/threads/hGx2I1pZu5I · 34 msgs · first 2024-06-10 · participants: Tech ATech BTech C

Tech A 2024-06-10 19:25

What happened here and how do we fix it?

image/jpeg Image_20240610_152518_970.jpeg

Tech A 2024-06-10 19:26

For Bram Dental. They were having this issue before I got here. They clicked yes on a bunch of patients.

Tech B 2024-06-10 19:28

They converted from Mogo to Dentrix but despite me telling them Dexis needs renumbering, they installed the integrator on a dexis db that ised to be synced with mogo. How to fix? Do a lobotomy, then call dexis and schedule a renumbering

Tech B 2024-06-10 19:29

Until then remove integration with dexis and have them open dexis directly

Tech A 2024-06-10 19:37

LoL interesting.

Tech A 2024-06-10 19:40

Can they use MOGO and Dexis on the same computer?

Tech B 2024-06-10 19:41

Yes but its kind of strange as the data migration happened already

Tech A 2024-06-10 19:42

They need it just to look up old data. Otherwise they want me to set up this old 3rd gen Pc on the FD

Tech B 2024-06-10 19:43

Mogo and dentrix can co-exist on the same pc

Tech B 2024-06-10 19:43

In mogowin folder on the server look for wsetup or something like that.

Tech C 2024-06-10 19:48

guess what

Tech C 2024-06-10 19:48

(no text)

image/png image.png

**On-screen dialog box** with the header "Are you sure?" displaying the following message: - **Patient ID:** 04822 - **Current name entry:** "Brenna Levine" - **Proposed name change:** "Emily Tschinkel" - A warning note states: *"If you answer 'No', you may have to renumber Brenna Levine."* - Two response buttons are visible: **"Yes"** and **"No"**

Tech C 2024-06-10 19:48

Gupta Plainview

Tech C 2024-06-10 19:48

They are using Mogo and Dentrix at the same computer

Tech A 2024-06-10 19:49

Hahaha that’s where I am

Tech C 2024-06-10 19:49

Bram Dental is Gupta Plainview then? LOL

Tech A 2024-06-10 19:50

Apparently.

Tech C 2024-06-10 19:50

I just fixed a sensor at OP3

Tech C 2024-06-10 19:50

Don't understand why they called if you are there lol

Tech A 2024-06-10 19:51

They called earlier I think

Tech A 2024-06-10 19:53

I can’t find the mogo installer…

Tech A 2024-06-10 19:54

Found it, nevermind. Extras folder

Tech A 2024-06-10 20:06

So… I’m so confused. You said the data is already migrated. Some people are still inputting data into MOGO, the cloud one. Are they supposed to be doing that?

Tech B 2024-06-10 20:06

Tech A 2024-06-10 20:06

LoL

Tech A 2024-06-10 20:06

She said she wasn’t trained on Dentrix yet so she still uses MOGO.

Tech A 2024-06-10 20:07

wtf…

Tech B 2024-06-10 20:07

(no text)

image/png Image_20240610_160741.png

The image shows a mobile email screenshot from Sandy Morgan (sandy.morgan@henryscheinone.com), Project Manager at Henry Schein One, with the message **"Dentrix live conversion is complete and installed ready to use"** circled in red. The email thread references subject line **"RE: EXTERNAL: Re: Dentrix Live Conversion - Dr. Preetka Gupta 89096"**, with account/case number **89096** visible. No error codes, hardware indicators, or diagnostic signals are present; this is a software implementation status notification only.

Tech B 2024-06-10 20:08

That sounds like a personal problem

Tech A 2024-06-10 20:08

That’s what I figured

Tech A 2024-06-10 20:08

But… the front desk is still putting patient data into it

Tech B 2024-06-10 20:09

Let Claire know that as this is not our issue

Tech A 2024-06-10 21:09

What a cluster of fucks that visit was.

Tech B 2024-06-10 21:09

Hey, hey! Hold ur horses. Its not over yet :)

---
title: "Fix Dexis Integration After Mogo to Dentrix Conversion"
category: practice-management
tags: ["dentrix", "mogo", "integration", "dexis", "data-migration"]
source_thread_id: "spaces/AAAA05BdS6s/threads/hGx2I1pZu5I"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:09:01"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix Dexis Integration After Mogo to Dentrix Conversion

## Problem
After a Mogo to Dentrix conversion, the office installed the Dentrix-Dexis integrator on a Dexis database that was previously synced with Mogo. This causes patient ID conflicts, resulting in dialog boxes asking whether to change patient names (e.g., changing "Brenna Levine" to "Emily Tschinkel" for Patient ID 04822). The office had clicked "Yes" on multiple patients before recognizing the issue. Additionally, staff continued entering data into the cloud-based Mogo system after the conversion was complete, creating data synchronization problems.

## Resolution
1. Remove the Dentrix-Dexis integration immediately to prevent further patient ID conflicts
2. Have users open Dexis directly (not through Dentrix integration) until the issue is resolved
3. Contact Dexis support to schedule a complete patient renumbering procedure
4. Install Mogo locally for historical data access:
   - Look in the `mogowin` folder on the server
   - Find the installer file (typically named `wsetup` or similar)
   - Install Mogo alongside Dentrix for reference purposes only
5. Instruct all staff to stop entering new data into the cloud-based Mogo system
6. Notify practice management that staff training on Dentrix is required to prevent continued use of the old system

Note: Mogo and Dentrix can coexist on the same computer for historical data access, but all new data entry must occur in Dentrix after conversion.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/hGx2I1pZu5I`
- Attachments:
  - ![image.png](../attachments/hGx2I1pZu5I.LUcoy2_JzIE/image.png) — **On-screen dialog box** with the header "Are you sure?" displaying the following message:

- **Patient ID:** 04822
- **Current name entry:** "Brenna Levine"
- **Proposed name change:** "Emily Tschinkel"
- A warning note states: *"If you answer 'No', you may have to renumber Brenna Levine."*
- Two response buttons are visible: **"Yes"** and **"No"**
  - ![Image_20240610_160741.png](../attachments/hGx2I1pZu5I.VNKT_utaP9A/Image_20240610_160741.png) — The image shows a mobile email screenshot from Sandy Morgan (sandy.morgan@henryscheinone.com), Project Manager at Henry Schein One, with the message **"Dentrix live conversion is complete and installed ready to use"** circled in red. The email thread references subject line **"RE: EXTERNAL: Re: Dentrix Live Conversion - Dr. Preetka Gupta 89096"**, with account/case number **89096** visible. No error codes, hardware indicators, or diagnostic signals are present; this is a software implementation status notification only.
  - ![Image_20240610_152518_970.jpeg](../attachments/hGx2I1pZu5I.hGx2I1pZu5I/Image_20240610_152518_970.jpeg)

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