Fix Smart Image Error During Chart Access in Dentrix

draft · practice-management dentrixserver

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:09

Source thread

thread_id: spaces/AAAA05BdS6s/threads/fJpGbLNmeYQ · 2 msgs · first 2024-06-11 · participants: Tech A

Tech A 2024-06-11 14:49

@all has anyone seen this? happens on all PCs when opening chart. Once closed, it works fine but once chart is reopened, its back up

image/png image.png

**Smart Image Error** dialog box is displayed in what appears to be the **Dentrix** dental practice management software. The error message reads: *"A Dentrix install is open on the network, please finish the install to restore Smart Image access."* A single **OK** button is present to dismiss the dialog; no error codes or numeric identifiers are visible.

Tech A 2024-06-11 15:56

this means some files are stuck during the update process and the fix to it is restarting the ACE server

---
title: "Fix Smart Image Error During Chart Access in Dentrix"
category: practice-management
tags: ["dentrix", "server"]
source_thread_id: "spaces/AAAA05BdS6s/threads/fJpGbLNmeYQ"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:09:38"
participants: ["Tech A"]
---

# Fix Smart Image Error During Chart Access in Dentrix

## Problem
When opening patient charts in Dentrix, all workstations display a "Smart Image Error" dialog stating "A Dentrix install is open on the network, please finish the install to restore Smart Image access." The error appears consistently each time a chart is opened, though Smart Image functions normally after dismissing the dialog. The issue recurs every time a chart is reopened.

## Resolution
1. Restart the ACE server to clear stuck files from the update process

The error indicates that files are stuck during a Dentrix update process, preventing Smart Image from functioning properly until the server is restarted.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/fJpGbLNmeYQ`
- Attachments: - ![image.png](../attachments/fJpGbLNmeYQ.fJpGbLNmeYQ/image.png) — **Smart Image Error** dialog box is displayed in what appears to be the **Dentrix** dental practice management software. The error message reads: *"A Dentrix install is open on the network, please finish the install to restore Smart Image access."* A single **OK** button is present to dismiss the dialog; no error codes or numeric identifiers are visible.

Generated article

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