Fix Dentrix RemoteApp Sessions Stuck at Configuring Remote Session

draft · remote-access logmeindentrix

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:39

Source thread

thread_id: spaces/AAAA05BdS6s/threads/T3HGtUDJIiw · 4 msgs · first 2024-11-26 · participants: Tech ATech B

Tech A 2024-11-26 19:08

@Sergey Starodub PDS Teaneck (x rays 1) and Malone (op4) are having dentrix issues, it keeps loading until you cancel the session

image/png image.png

A Windows RemoteApp dialog box is visible, displaying the message **"Starting your app"** with the application name **"Teaneck"** and a secondary status message **"Configuring remote session..."** with a green progress bar approximately 75% complete. The session is being initiated via **LogMeIn – Remote Session** (visible in the title bar, upper right). Desktop icons visible include **iTero**, **Adobe Acrobat**, **DEXIS**, **Practice Intelligen...**, and several items labeled with part/file numbers: **X10032410**, **X10032410\_** (truncated), **X10051231**, and **X10060235\_1**.

Tech B 2024-11-26 19:10

can you ping the gw server? is the DNS pointed correctly?

Tech B 2024-11-26 19:14

whats common between those? Are they connected to the same RDS server?

Tech A 2024-11-26 19:35

I didn't see this pc on the gw, somehow the issue has been resolved after rebooting the rds12 o.O

---
title: "Fix Dentrix RemoteApp Sessions Stuck at Configuring Remote Session"
category: remote-access
tags: ["logmein", "dentrix"]
source_thread_id: "spaces/AAAA05BdS6s/threads/T3HGtUDJIiw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:39:09"
participants: ["Tech A", "Tech B"]
---

# Fix Dentrix RemoteApp Sessions Stuck at Configuring Remote Session

## Problem
Dentrix RemoteApp sessions accessed through LogMeIn were getting stuck at the "Configuring remote session..." stage with the progress bar at approximately 75% completion. Multiple workstations were affected, including x-ray stations and operatory computers. Users had to cancel the session as it would not complete loading.

## Resolution
1. Reboot the affected RDS server (rds12 in this case)
2. Test RemoteApp session connectivity after the server restart

The reboot resolved the issue completely. Before rebooting, verify which RDS server the affected workstations are connecting to, as multiple machines experiencing the same issue likely indicates a server-side problem rather than individual client issues.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/T3HGtUDJIiw`
- Attachments: - ![image.png](../attachments/T3HGtUDJIiw.T3HGtUDJIiw/image.png) — A Windows RemoteApp dialog box is visible, displaying the message **"Starting your app"** with the application name **"Teaneck"** and a secondary status message **"Configuring remote session..."** with a green progress bar approximately 75% complete. The session is being initiated via **LogMeIn – Remote Session** (visible in the title bar, upper right). Desktop icons visible include **iTero**, **Adobe Acrobat**, **DEXIS**, **Practice Intelligen...**, and several items labeled with part/file numbers: **X10032410**, **X10032410\_** (truncated), **X10051231**, and **X10060235\_1**.

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