Fix Schick 33 Sensor Not Accepting Sidexis Server Name

migrated · imaging schicksidexissensorconfiguration

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/ph26PpYvl_w · 11 msgs · first 2024-12-02 · participants: Tech ATech B

Tech A 2024-12-02 19:47

Hi Team, for Dmitry Khaytman DDS i was installing a sensor Schick 33 AE USB. it got installed fine, and sensor is being recognized by the PC and by the intra-oral sensor Software, but in the Field for "Sidexis Server" is not accepting the Server name.

Tech A 2024-12-02 19:47

(no text)

image/png Screenshot 2024-12-02 143345.png

**Dentsply Sirona Intraoral Sensor Software — Sensor Information Screen** A **Schick 33, Size S2** sensor is connected with status reading: *"This sensor is working properly and is currently available for an exposure."* Serial number **25060267**, Sensor firmware **Version 3.4**, AE USB Interface **Version 1.5.140** — both flagged as **up to date** with checkmarks. Diagnostics panel on the right shows both **USB Interface Test** and **Sensor Test** results as **Passed**.

Tech A 2024-12-02 19:47

(no text)

image/png Screenshot 2024-12-02 140202.png

**Intraoral Sensor Configuration App** is open showing the **Welcome/Home** screen with the Sidexis server field populated with **"SVR22"**. A Notepad window overlays the screen displaying a **ServiceConsumer XML configuration file** with the content: `` and `

Tech B 2024-12-02 19:50

which office?

Tech A 2024-12-02 19:51

Dmitry Khaytman DDS

Tech B 2024-12-02 19:51

he has 2 locations now, so which location?

Tech A 2024-12-02 19:51

KHAYTMAN OCEAN PKWY

Tech B 2024-12-02 19:52

can u remote me in?

Tech A 2024-12-02 19:52

sure 1 sec

Tech B 2024-12-02 19:52

(no text)

Tech A 2024-12-02 19:53

351475438

---
title: "Fix Schick 33 Sensor Not Accepting Sidexis Server Name"
category: imaging
tags: ["schick", "sidexis", "sensor", "configuration"]
source_thread_id: "spaces/AAAA05BdS6s/threads/ph26PpYvl_w"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:14"
participants: ["Tech A", "Tech B"]
---

# Fix Schick 33 Sensor Not Accepting Sidexis Server Name

## Problem
A Schick 33 AE USB sensor (Size S2, Serial 25060267) was installed and recognized properly by both the PC and Intraoral Sensor Software. The sensor passed all diagnostic tests and showed "working properly" status. However, the Sidexis Server field in the Intraoral Sensor Configuration App would not accept the server name "SVR22", despite the ServiceConsumer XML configuration file showing the correct server name and port settings.

## Resolution
The resolution was not documented in the source thread. Tech B requested remote access to investigate the issue further, but the actual fix was not captured in this conversation.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/ph26PpYvl_w`
- Attachments:
  - ![Screenshot 2024-12-02 140202.png](../attachments/ph26PpYvl_w.CTSzp-bd0eg/Screenshot 2024-12-02 140202.png) — **Intraoral Sensor Configuration App** is open showing the **Welcome/Home** screen with the Sidexis server field populated with **"SVR22"**. A Notepad window overlays the screen displaying a **ServiceConsumer XML configuration file** with the content: `` and `<serviceConsumer OwsServer="SVR22" BasePort="42928" OwsRestRole=` (truncated). The session is being conducted via **LogMeIn Remote Session**, and the XML confirms the server name **SVR22** matches the entry in the configuration app.
  - ![Screenshot 2024-12-02 143345.png](../attachments/ph26PpYvl_w.RBp1sX2X7Yg/Screenshot 2024-12-02 143345.png) — **Dentsply Sirona Intraoral Sensor Software — Sensor Information Screen**

A **Schick 33, Size S2** sensor is connected with status reading: *"This sensor is working properly and is currently available for an exposure."* Serial number **25060267**, Sensor firmware **Version 3.4**, AE USB Interface **Version 1.5.140** — both flagged as **up to date** with checkmarks. Diagnostics panel on the right shows both **USB Interface Test** and **Sensor Test** results as **Passed**.

Generated article

migrated Migrated 2026-04-22 13:48 · view on WikiJS.