Resolve VM stuck on Windows updates after power outage

draft · os-and-system softdentwindows-updatehyper-vvirtualization

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/UssZHPC4xqA · 3 msgs · first 2024-12-02 · participants: Tech ATech B

Tech A 2024-12-02 19:28

Guys, for Dr Brenman's office, they had a power outage, service came back online, they're having issues opening PracticeWorks, when I accessed the server I checked the VM that hosts PW and it's stuck working on updates, When I first saw it, it was at 100%, it's applying some additional ones, I've been here for 30 minutes waiting to see if it finishes but, we're still like this - Should I leave it like that until it fully loads? or better to check something else to get them back on track? thanks

image/png image.png

A Hyper-V Virtual Machine Connection window titled **"SOFTDENT on SVR19"** is displayed via a LogMeIn remote session to **"BRENMAN – SVR19 HYPERV."** The VM screen shows a Windows update progress screen reading **"Working on updates – 30% complete – Don't turn off your computer"** with a spinning progress indicator. The VM status bar at the bottom shows **"Status: Running"** and the timestamp reads **12/2/2024 at 2:25 PM.**

Tech B 2024-12-02 19:53

interrupting updates = crashed server in 70% of cases.

Tech B 2024-12-02 19:54

unless its not moving at all, i would not interrupt it

---
title: "Resolve VM stuck on Windows updates after power outage"
category: os-and-system
tags: ["softdent", "windows-update", "hyper-v", "virtualization"]
source_thread_id: "spaces/AAAA05BdS6s/threads/UssZHPC4xqA"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:24"
participants: ["Tech A", "Tech B"]
---

# Resolve VM stuck on Windows updates after power outage

## Problem
After a power outage at a client office, the Hyper-V virtual machine hosting SoftDent became stuck on Windows updates. The VM showed "Working on updates - 30% complete - Don't turn off your computer" and remained at this state for over 30 minutes. The office could not access PracticeWorks due to the VM being unavailable during the update process.

## Resolution
1. Allow Windows updates to complete naturally without interruption
2. Monitor the update progress but do not force shutdown or restart the VM
3. Wait for the update process to finish completely before attempting to access the practice management software

Interrupting Windows updates results in a crashed server in approximately 70% of cases. Only consider intervention if the update progress is completely stalled with no movement for an extended period (several hours).

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/UssZHPC4xqA`
- Attachments: - ![image.png](../attachments/UssZHPC4xqA.UssZHPC4xqA/image.png) — A Hyper-V Virtual Machine Connection window titled **"SOFTDENT on SVR19"** is displayed via a LogMeIn remote session to **"BRENMAN – SVR19 HYPERV."** The VM screen shows a Windows update progress screen reading **"Working on updates – 30% complete – Don't turn off your computer"** with a spinning progress indicator. The VM status bar at the bottom shows **"Status: Running"** and the timestamp reads **12/2/2024 at 2:25 PM.**

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