Resolve Remote Access Issues When Local Admin Credentials Are Unknown

draft · remote-access rdplogmeinlmiaccount-lockoutvendor-contact

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/6Kag7gl2O_w · 9 msgs · first 2024-12-03 · participants: Tech ATech BTech C

Tech A 2024-12-03 14:07

Hey guys, I'm trying to log in to OP2 computer at COVE DENTAL. I tried to log in trough SOS, and LMI Rescue, because we do not have that computer at LMI. The user that they are using is "admin" but it's not an admin account, so I'm not able to run SOS or LMI. I tried with administrator/Dental$$ administrator/TechKing1! dht/D3ntalHT but none of them works. Any ideas? Also tried to log in trough RDP, but I was not able to log in with the admin user, since it's not on the remote desktop users..

Tech B 2024-12-03 14:09

try quick assist

Tech C 2024-12-03 14:11

are they logged in to the desktop?

Tech C 2024-12-03 14:12

if yes, you can ask them to go to https://logmein.dentalht.com and install LMI for you

Tech A 2024-12-03 14:25

Tried, still asking for password

Tech A 2024-12-03 14:26

Looks like MB2 installed that computer

Tech A 2024-12-03 14:26

they will call them and call us back

Tech C 2024-12-03 14:27

Or you can email mb2 support and ask them to install LMI for us by providing the link from above as well as the name we would like them to put.

Tech C 2024-12-03 14:27

they probably have remote access to that PC

---
title: "Resolve Remote Access Issues When Local Admin Credentials Are Unknown"
category: remote-access
tags: ["rdp", "logmein", "lmi", "account-lockout", "vendor-contact"]
source_thread_id: "spaces/AAAA05BdS6s/threads/6Kag7gl2O_w"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:32"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Resolve Remote Access Issues When Local Admin Credentials Are Unknown

## Problem
Unable to establish remote access to a workstation at a client office when the local "admin" user account lacks administrative privileges and standard administrative credentials fail. The user account "admin" exists but is not in the administrators group, preventing SOS and LogMeIn Rescue from functioning. RDP access is also blocked because the account is not in the remote desktop users group. Standard credential attempts (administrator/Dental$$, administrator/TechKing1!, dht/D3ntalHT) were unsuccessful.

## Resolution
1. If someone is physically present at the workstation and logged in, have them navigate to https://logmein.dentalht.com to install LogMeIn directly
2. Try Windows Quick Assist as an alternative remote access method
3. If the workstation was installed by another vendor (such as a previous IT provider), contact that vendor directly to:
   - Request they install LogMeIn using the link above
   - Provide the desired computer name for the LogMeIn installation
   - Leverage their existing remote access to the system
4. Email the vendor's support team with the LogMeIn installation request if phone contact is not immediately available

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/6Kag7gl2O_w`

Generated article

draft