Fix Dentrix Totals Issues with Database Cleanup Instead of Recalculate

draft · practice-management dentrixdatabase-cleanup

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/cpQ1ETXT-bA · 7 msgs · first 2024-12-03 · participants: Tech ATech B

Tech A 2024-12-03 20:05

@all

Tech A 2024-12-03 20:05

apparently, totals no longer needed to be scheduled

Tech A 2024-12-03 20:06

scheduling it breaks totals lol

Tech A 2024-12-03 20:06

here is a screenshot of the internal Dentrix article

image/png image.png

**Knowledge Article #000019559** titled "How To Check For A Totals Problem (How to Check Practice Analysis Totals)" is displayed in what appears to be a Salesforce Knowledge interface. The article is classified as **Issue/Technical**, **Internal-Only** visibility, and applies to **Dentrix, Dentrix Canada, and HS One Services**. An **INTERNAL Warning** is prominently displayed in bold red text stating: *"Do NOT troubleshoot totals issues! Do NOT run recalculate totals from the Task Scheduler or from \_edtot.exe. Once a totals issue has been determined, set the office up for a Database Cleanup utility to be run."*

Tech B 2024-12-03 20:07

that makes sense

Tech A 2024-12-03 20:10

yeah, it took us only 4-5 calls to Dentrix to find out. Mike, you would need to run the DB Cleanup for Dentes 32 again, sorry

Tech A 2024-12-03 20:11

ill drop a separate tkt into afterhours. They finish at 5pm today, so we might be able to start earlier

---
title: "Fix Dentrix Totals Issues with Database Cleanup Instead of Recalculate"
category: practice-management
tags: ["dentrix", "database-cleanup"]
source_thread_id: "spaces/AAAA05BdS6s/threads/cpQ1ETXT-bA"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:42"
participants: ["Tech A", "Tech B"]
---

# Fix Dentrix Totals Issues with Database Cleanup Instead of Recalculate

## Problem

Dentrix totals issues should not be resolved by running the recalculate totals function from the Task Scheduler or from `_edtot.exe`. According to internal Dentrix documentation, scheduling totals recalculation actually breaks totals functionality rather than fixing it. This represents a change from previous troubleshooting procedures where totals recalculation was a standard fix.

## Resolution

1. **Do not attempt to troubleshoot totals issues directly**
2. **Do not run recalculate totals from the Task Scheduler**  
3. **Do not run recalculate totals from `_edtot.exe`**
4. **Once a totals issue has been confirmed, schedule the office for a Database Cleanup utility to be run**
5. Submit an after-hours ticket for the Database Cleanup to be performed

The Database Cleanup utility is the proper resolution method for totals problems in current Dentrix versions.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/cpQ1ETXT-bA`
- Attachments: - ![image.png](../attachments/cpQ1ETXT-bA.9scHNegEASs/image.png) — **Knowledge Article #000019559** titled "How To Check For A Totals Problem (How to Check Practice Analysis Totals)" is displayed in what appears to be a Salesforce Knowledge interface. The article is classified as **Issue/Technical**, **Internal-Only** visibility, and applies to **Dentrix, Dentrix Canada, and HS One Services**. An **INTERNAL Warning** is prominently displayed in bold red text stating: *"Do NOT troubleshoot totals issues! Do NOT run recalculate totals from the Task Scheduler or from \_edtot.exe. Once a totals issue has been determined, set the office up for a Database Cleanup utility to be run."*

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