Fix DSN progress notes text cursor disappearing when window is maximized

draft · practice-management patient-recordsdsnprogress-notes

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/InzTmd9Trh8 · 4 msgs · first 2024-12-04 · participants: Tech ATech B

Tech A 2024-12-04 14:50

@all DSN (Hershman's office) known bug - if you MAXIMIZE the progress notes window, it loses the text cursor. So, if you need to make it full screen, you have to resize it by pulling the bottom right corner of the screen.

image/png image.png

The screen shows **DSN Remote Support Software** with a **Patient Progress Note Window** open for patient **"Blimy Gross"** (ID: **123891**). A text entry field contains the string **"rtytry skjhrf rs ajgfirsi"** with a red circle drawn around it, suggesting it has been flagged or highlighted for attention. A single progress note entry is visible dated **12/02/2024**, created by user **"IKE"**, and the note preview pane below is empty.

Tech A 2024-12-04 14:58

added KB article for this matter https://wiki.dentalht.com/en/software/dsn/progress-notes-text-cursor

Tech B 2024-12-04 15:02

it is a known bug in *DNS* ver. 30

Tech A 2024-12-04 15:03

fixed, thanks. its a muscle memory lol. I am more familiar with DNS then DSN lol

---
title: "Fix DSN progress notes text cursor disappearing when window is maximized"
category: practice-management
tags: ["patient-records", "dsn", "progress-notes"]
source_thread_id: "spaces/AAAA05BdS6s/threads/InzTmd9Trh8"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:51"
participants: ["Tech A", "Tech B"]
---

# Fix DSN progress notes text cursor disappearing when window is maximized

## Problem
In DSN version 30, when the Patient Progress Note Window is maximized using the maximize button, the text cursor disappears from the text entry field. This prevents users from typing or editing progress notes when the window is in full-screen mode.

## Resolution
1. Do not use the maximize button to make the progress notes window full screen
2. Instead, manually resize the window by dragging the bottom right corner to expand it to the desired size
3. The text cursor will remain functional when the window is resized manually rather than maximized

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/InzTmd9Trh8`
- Attachments: - ![image.png](../attachments/InzTmd9Trh8.InzTmd9Trh8/image.png) — The screen shows **DSN Remote Support Software** with a **Patient Progress Note Window** open for patient **"Blimy Gross"** (ID: **123891**). A text entry field contains the string **"rtytry skjhrf rs ajgfirsi"** with a red circle drawn around it, suggesting it has been flagged or highlighted for attention. A single progress note entry is visible dated **12/02/2024**, created by user **"IKE"**, and the note preview pane below is empty.

Generated article

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