Retain LogMeIn entries for replaced PCs until replacement complete

draft · remote-access logmein

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/NULcHQLBLrw · 2 msgs · first 2024-12-04 · participants: Tech A

Tech A 2024-12-04 17:15

@all Guys, please do not remove the old PC from LMI in case of a replacement even if the old PC is dead. We can still get a lot of info from LMI about it and sometimes it helps to expedite the process.

Tech A 2024-12-04 17:16

you can request the removal AFTER the replacement is done

---
title: "Retain LogMeIn entries for replaced PCs until replacement complete"
category: remote-access
tags: ["logmein"]
source_thread_id: "spaces/AAAA05BdS6s/threads/NULcHQLBLrw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:44:58"
participants: ["Tech A"]
---

# Retain LogMeIn entries for replaced PCs until replacement complete

## Problem
Technicians were removing dead or replaced PCs from LogMeIn immediately upon replacement, which eliminated access to valuable system information that could expedite the replacement process.

## Resolution
1. Do not remove the old PC from LogMeIn when performing a PC replacement, even if the old PC is completely dead
2. Keep the LogMeIn entry active throughout the replacement process to access historical system information
3. Only request removal of the old PC entry from LogMeIn after the replacement is fully completed

The LogMeIn entry for the old system contains information that can help speed up the replacement process, making it valuable to retain during the transition.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/NULcHQLBLrw`

Generated article

draft