Fix LogMeIn Remote Printing Grayed Out for Specific User Account

draft · remote-access logmeinremote-printing

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/riNcB9tN7_U · 3 msgs · first 2024-12-04 · participants: Tech ATech B

Tech A 2024-12-04 16:50

@all Hey Guys, I am having an issue with LMI remote printing, I am in ATEINER NEWTON - DR.MIKE accessing LATEINER KIDZ WORLD - DRMIKE-PVT using liz@drmikedmd.com, but remote printing is grayed out after selecting the printer, I rebooted both computers and I reinstalled the remote printer driver in both computers, but also I tried remote printing from my session for both pcs and works fine but using liz account is not working, I tried to remote into a different pc from DR.MiKE and got the same thing, tried webbrowser and desktop app, I restarted the services but didnt work, any ideas?

image/png image.png

The screen displays a **remote desktop session** titled "LATEINER BS4KIDS – DOC – Remote Control" with **Connection Options** visible in the upper right, showing checkboxes for: "Connect Drives" (unchecked), "Sync Clipboard" (checked), "Keyboard" (checked), "Blank Screen" (unchecked), "Lock keyboard and mouse" (unchecked), and "Remote Printing" (unchecked). The remote desktop shows a Windows environment with multiple desktop icons including **Adobe Acrobat, RevenueWell Desktop, Patient Chart, Dental Necessities, and a file labeled "CPG-updat..."** and **"p_nitrousox..."**. No error codes or diagnostic indicators are visible; the session appears to be an active remote control connection to a dental office workstation.

Tech B 2024-12-04 16:51

does the local primer work? If it works for you, but not for him, it might be related to the local printer

Tech A 2024-12-04 17:22

right the printer is working fine locally but I cannot even choose a printer from LMI remote printing because is grayed out for his session

---
title: "Fix LogMeIn Remote Printing Grayed Out for Specific User Account"
category: remote-access
tags: ["logmein", "remote-printing"]
source_thread_id: "spaces/AAAA05BdS6s/threads/riNcB9tN7_U"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:45:14"
participants: ["Tech A", "Tech B"]
---

# Fix LogMeIn Remote Printing Grayed Out for Specific User Account

## Problem
LogMeIn remote printing option becomes grayed out and unavailable when accessing a remote computer using a specific user account. The issue is user-specific - remote printing works correctly when accessing the same computers with different LogMeIn accounts, but fails consistently for one particular user account across multiple target computers. Local printing on both source and destination computers functions normally. Standard troubleshooting steps including computer reboots, remote printer driver reinstallation, LogMeIn service restarts, and testing both web browser and desktop app versions do not resolve the issue.

## Resolution
This appears to be a user account-specific LogMeIn configuration issue. The remote printing feature being grayed out for one account while working for others suggests account-level permissions or settings problems rather than system-level issues.

1. Contact LogMeIn support to verify the user account has remote printing permissions enabled
2. Check if the affected user account has the appropriate LogMeIn subscription level that includes remote printing features
3. Verify the user account settings in the LogMeIn admin console for any restrictions on remote printing
4. Consider recreating the user's LogMeIn profile if account-level corruption is suspected

If the issue persists after account verification, escalate to LogMeIn technical support with the specific user account details and evidence that other accounts work correctly on the same systems.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/riNcB9tN7_U`
- Attachments: - ![image.png](../attachments/riNcB9tN7_U.riNcB9tN7_U/image.png) — The screen displays a **remote desktop session** titled "LATEINER BS4KIDS – DOC – Remote Control" with **Connection Options** visible in the upper right, showing checkboxes for: "Connect Drives" (unchecked), "Sync Clipboard" (checked), "Keyboard" (checked), "Blank Screen" (unchecked), "Lock keyboard and mouse" (unchecked), and "Remote Printing" (unchecked). The remote desktop shows a Windows environment with multiple desktop icons including **Adobe Acrobat, RevenueWell Desktop, Patient Chart, Dental Necessities, and a file labeled "CPG-updat..."** and **"p_nitrousox..."**. No error codes or diagnostic indicators are visible; the session appears to be an active remote control connection to a dental office workstation.

Generated article

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