Restore Missing Icons in Galaxis Basic Imaging Software

draft · imaging galaxis-basicsirona

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/kNUpXCslUDc · 6 msgs · first 2024-12-04 · participants: Tech ATech B

Tech A 2024-12-04 18:55

Guys, having an issue with Galaxis Basic. The doctor is missing some icons. Any idea on how to restore them?

image/png image.png

**Visible on screen:** - A software interface displaying the label **"Findings"** in the upper right panel area. - A scale indicator reading **"10 cm"** is visible in the lower left of the image display area. - The taskbar shows the **Sirona** software logo/branding, with a system time of **1:30 PM**. - The display area shows a predominantly black image region alongside a gray panel; no error codes or diagnostic alerts are visible.

Tech A 2024-12-04 18:56

She mentions that these appear. Specifically a button called Implant Planning Button.

image/png image.png

The screenshot shows a dropdown/context menu from **Sirona** dental imaging software with options including **Findings**, **Nerve**, a partially visible option (middle), **Implant** (highlighted/selected, outlined in red), and **Object** below it. A **10 cm scale bar** is visible on the imaging canvas. Red annotation lines are drawn on the image, consistent with a manual marking or tracing tool in use.

Tech B 2024-12-04 18:57

Which office?

Tech A 2024-12-04 18:57

Upper East Dental Innovations

Tech B 2024-12-04 18:58

there should be a PC called RCU server that has some services running on it as well as a USB dongle with the license

Tech B 2024-12-04 18:58

please escalate this

---
title: "Restore Missing Icons in Galaxis Basic Imaging Software"
category: imaging
tags: ["galaxis-basic", "sirona"]
source_thread_id: "spaces/AAAA05BdS6s/threads/kNUpXCslUDc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:45:26"
participants: ["Tech A", "Tech B"]
---

# Restore Missing Icons in Galaxis Basic Imaging Software

## Problem
Doctor reported missing icons in Galaxis Basic (Sirona) imaging software, specifically the Implant Planning Button. The software interface shows the "Findings" panel and scale indicator normally, but certain toolbar icons or menu options are not appearing as expected. The dropdown context menu shows available options including Findings, Nerve, Implant, and Object, but some functionality may not be accessible through the standard interface.

## Resolution
This issue requires escalation as it involves licensing and server components. The resolution involves checking the RCU server and USB dongle licensing:

1. Locate the PC designated as "RCU server" in the office
2. Verify that required services are running on the RCU server
3. Check that the USB dongle containing the software license is properly connected
4. Escalate to appropriate technical support for further diagnosis and resolution

Note: This issue was not fully resolved in the source discussion and requires escalation to higher-level support.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/kNUpXCslUDc`
- Attachments:
  - ![image.png](../attachments/kNUpXCslUDc.kNUpXCslUDc/image.png) — **Visible on screen:**
- A software interface displaying the label **"Findings"** in the upper right panel area.
- A scale indicator reading **"10 cm"** is visible in the lower left of the image display area.
- The taskbar shows the **Sirona** software logo/branding, with a system time of **1:30 PM**.
- The display area shows a predominantly black image region alongside a gray panel; no error codes or diagnostic alerts are visible.
  - ![image.png](../attachments/kNUpXCslUDc.Ll-6ACV6vSQ/image.png) — The screenshot shows a dropdown/context menu from **Sirona** dental imaging software with options including **Findings**, **Nerve**, a partially visible option (middle), **Implant** (highlighted/selected, outlined in red), and **Object** below it. A **10 cm scale bar** is visible on the imaging canvas. Red annotation lines are drawn on the image, consistent with a manual marking or tracing tool in use.

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