Fix Engagement Bridge offline status with cycling services

draft · practice-management modentoengagement-bridgedi-syncservice-restart

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:50

Source thread

thread_id: spaces/AAAA05BdS6s/threads/jXfgn1NOSWM · 5 msgs · first 2024-12-09 · participants: Tech ATech BTech C

Tech A 2024-12-09 20:45

Hey guys, I'm getting this error at DI website. I already restarted the services that DI bridge uses, and ran the restart modento bridge app. Is there something that I'm missing? I do not see the PMS DI Sync app at the desktop of the server. This is for TROGAN office

image/png image.png

**Dashboard Notification Panel – "Engagement Bridge" Software** The screen displays a **Notes/alerts panel** with multiple warning indicators (orange triangle icons) and one informational icon (blue circle). Key messages include: **"Engagement Bridge is currently offline"** with data sync on hold; **current bridge version listed as 149**; **"Payments configuration is not completed"**; **"No Kiosk devices are registered"**; **"Filling forms on kiosk tablet is not available (no devices)"**; **"No loyalty program rewards are defined"**; **"No public team info is provided"**; and **"This service is not enabled for your account."** The top navigation bar also displays **"Engagement Bridge: offline"** in red with a warning triangle, associated with the practice name **"Signature Smile General & Cosm…"**

Tech B 2024-12-09 20:47

that was a known issue with Modento, there should be a few apps to restart the services, if that doesn't work, modento support mentioned that they should run a few processes on their end to make it work.

Tech C 2024-12-09 20:47

Go to the taskmgr, open the services and check for di.Engagement.Tunnel, see if it starts and stop constantly - if it does, then that's a call to DI support.

Tech A 2024-12-09 20:52

Yep, need to call DI support. thanks guys

Tech A 2024-12-09 21:04

Well, they say that they can'd to anything, that they are working on it lol

---
title: "Fix Engagement Bridge offline status with cycling services"
category: practice-management
tags: ["modento", "engagement-bridge", "di-sync", "service-restart"]
source_thread_id: "spaces/AAAA05BdS6s/threads/jXfgn1NOSWM"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:50:35"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix Engagement Bridge offline status with cycling services

## Problem

The Engagement Bridge shows as offline in the dashboard with multiple warning indicators. The bridge version displays as 149, and data sync is on hold. Standard troubleshooting steps including restarting DI bridge services and running the restart Modento bridge app do not resolve the issue. The PMS DI Sync app is missing from the server desktop.

## Resolution

1. Open Task Manager and navigate to the Services tab
2. Locate the `di.Engagement.Tunnel` service
3. Monitor the service status - if it continuously starts and stops in a cycle, this indicates a known issue
4. Contact DI support for backend process intervention, as this requires vendor-side resolution
5. If DI support indicates they are working on the issue, monitor for updates as this may be a system-wide problem

Note: Restarting local services and bridge applications will not resolve this issue when the tunnel service is cycling.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/jXfgn1NOSWM`
- Attachments: - ![image.png](../attachments/jXfgn1NOSWM.jXfgn1NOSWM/image.png) — **Dashboard Notification Panel – "Engagement Bridge" Software**

Generated article

draft