Fix OpenDental Sidexis Integration Missing sifledb.ini File Error

draft · procedures opendentalsidexisconfiguration-file

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:55

Source thread

thread_id: spaces/AAAA05BdS6s/threads/P9iqTDvPW0g · 9 msgs · first 2024-12-10 · participants: Tech ATech BTech C

Tech A 2024-12-10 21:46

Hey guys, where can I find the bridge setup for OpenDental - Sidexis? Is it normally on a folder where Sidexis is, at the server? When I click on Sidexis I get this screen

image/png image.png

**Open Dental (version ZA) – Sidexis Integration Error** A modal error dialog is displayed reading: *"Error preparing Sidexis for patient message"* with a stack trace indicating: *"C:\Program Files\Sirona\SIDEXIS4\sifledb.ini could not be found. Is Sidexis installed properly?"* — exception type listed as **CodeBase.ODException**. The trace references `OpenDentBusiness.Shared.Sirona.WriteToSendBoxFile` at `ODCloudClient\Sirona.cs line 33` and `OpenDental.Bridges.Sirona.SendData` at `Bridges\Sirona.cs line 141`.

Tech B 2024-12-10 21:47

you can grab that missing ini file from that same path, from a working computer I think

Tech A 2024-12-10 21:47

And that's it? let me try

Tech B 2024-12-10 21:48

I think so o.o

Tech A 2024-12-10 21:49

Yessss

Tech A 2024-12-10 21:49

It worked

Tech A 2024-12-10 21:49

thanks! 😀

Tech C 2024-12-10 22:01

OepnDEntal bridge is set once and for all. If you chance it on one PC, it changes on all of them.

Tech C 2024-12-10 22:03

oh yeah, I misread it. So, yeah, whatever Mike have said is correct - copy that file and recreate the path and it should be good. but whats strange is that file should exist already. Make sure the Sidexis folder has full rights as OD should be able to write into that ini file.

---
title: "Fix OpenDental Sidexis Integration Missing sifledb.ini File Error"
category: procedures
tags: ["opendental", "sidexis", "configuration-file"]
source_thread_id: "spaces/AAAA05BdS6s/threads/P9iqTDvPW0g"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:55:25"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix OpenDental Sidexis Integration Missing sifledb.ini File Error

## Problem

OpenDental displays an error when attempting to launch Sidexis integration: "Error preparing Sidexis for patient message" with a stack trace indicating "C:\Program Files\Sirona\SIDEXIS4\sifledb.ini could not be found. Is Sidexis installed properly?" The error occurs at the bridge level when OpenDental attempts to write to the Sidexis configuration file for patient data transfer.

## Resolution

1. Locate a working computer that has the OpenDental-Sidexis integration functioning properly
2. Navigate to `C:\Program Files\Sirona\SIDEXIS4\` on the working computer
3. Copy the `sifledb.ini` file from the working computer
4. On the affected computer, recreate the path `C:\Program Files\Sirona\SIDEXIS4\` if it doesn't exist
5. Paste the `sifledb.ini` file into the Sidexis folder on the affected computer
6. Verify that the Sidexis folder has full permissions to allow OpenDental to write to the ini file

The OpenDental bridge configuration is centralized, so changes made on one PC affect all workstations. However, the local Sidexis configuration file must be present on each workstation for the integration to function.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/P9iqTDvPW0g`
- Attachments: ![image.png](../attachments/P9iqTDvPW0g.P9iqTDvPW0g/image.png) — **Open Dental (version ZA) – Sidexis Integration Error**

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