Fix slow 3Shape Trios scanner performance on 2.4GHz WiFi

migrated · network wifitrios

Generated by docuprocessor (prompt article/v3) · 2026-04-22 13:56

Source thread

thread_id: spaces/AAAA05BdS6s/threads/D_OaZek_zpw · 4 msgs · first 2024-12-12 · participants: Tech ATech BTech C

Tech A 2024-12-12 21:51

Hey guys, I have a laptop that uses 3Shape trios scanners. That computer is working slow, it's connected under wifi. The speed of the connection is 400mbps, looks like it's under 2.4ghz, is that enough for that soft?

Tech A 2024-12-12 21:54

I see that they have Unifi devices, that are 5ghz capable, and the AP's are transmitting on both frequencies on the same SSID

Tech B 2024-12-12 21:59

Needs to be connected to 5ghz

Tech C 2024-12-15 10:39

You can change in network adapter to work only with 5GHZ, depends on manufacturer but the schema is: Control Panel> Network and Sharing Center> Change adapter settings> Wi-Fi properties> Configure> Advanced> (802.11..... chose according channel) or Preferred Band

---
title: "Fix slow 3Shape Trios scanner performance on 2.4GHz WiFi"
category: network
tags: ["wifi", "trios"]
source_thread_id: "spaces/AAAA05BdS6s/threads/D_OaZek_zpw"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T13:56:18"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix slow 3Shape Trios scanner performance on 2.4GHz WiFi

## Problem
A laptop running 3Shape Trios scanners was experiencing slow performance while connected to WiFi. The connection showed 400mbps speed but was operating on the 2.4GHz band. The network infrastructure included Unifi devices capable of 5GHz transmission, with access points broadcasting on both frequencies using the same SSID.

## Resolution
3Shape Trios scanners require 5GHz WiFi connection for optimal performance. Force the laptop's WiFi adapter to connect to 5GHz only:

1. Open Control Panel > Network and Sharing Center
2. Click "Change adapter settings"
3. Right-click on the Wi-Fi connection and select "Properties"
4. Click "Configure" button
5. Navigate to the "Advanced" tab
6. Look for settings related to 802.11 channels or "Preferred Band"
7. Select the option to use 5GHz only (exact wording varies by manufacturer)
8. Apply changes and reconnect to the network

The laptop should now connect to the 5GHz band, resolving the performance issues with the Trios scanner software.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/D_OaZek_zpw`

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migrated Migrated 2026-04-22 14:07 · view on WikiJS.