Fix Intel Ethernet Adapter Network Disconnections and Resets

migrated · network serverdriver

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:07

Source thread

thread_id: spaces/AAAA05BdS6s/threads/Bh_WTbEpx_Q · 2 msgs · first 2024-12-17 · participants: Tech ATech B

Tech A 2024-12-17 17:04

Hey Guys for Dr Leibowitz, they're having issues with the server, so the server is loosing connection to the network, under the event viewer I'm seeing the following events e1dexpress event ID 27 / Intel(R) Ethernet Connection (14) I219-LM Network link is disconnected. NDIS event ID 10400 / The network interface "Intel(R) Ethernet Connection (14) I219-LM" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 5 time(s) since it was last initialized. I updated the network adapter driver, I disabled everything power saving related on the NIC, I'm running Support Assist to check on additional updates, it detected a BIOS update and firmware update, I also disabled IPv6, under policies I enabled "Turn off hybrid sleep" and disabled "allow standby states (s1-s3) I also thought it was the UPS due another ID showing as Event ID 42 - Kernel-power / Application API https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/PowerChute-putting-computer-to-sleep-with-no-power-outage/td-p/317117 I found this article where the Power Chute software could be causing this, I uninstalled it, the ID 42 disappeared but I'm still having other errors and the network keeps resetting on the server I haven't push the BIOS update or Firmware update yet, before doing this, any ideas on what else can be causing this? or any suggestion? The behavior is only happening with this computer, SVR-PC running windows 10 pro 22H2 - ServiceTAG: HSK6MH3 (Warranty expired already)

image/png image.png

**Windows Event Viewer – System Log** dated **12/17/2024**, showing **38,190 total events** with new events available. Recurring entries include **Warning – NDIS Event ID 10400**, **Warning – e1dexpress Event ID 27**, **Warning – DNS Client Events Event ID 1014 (Task Category 1014)**, and **Information – e1dexpress Event ID 32 (None)**; timestamps cluster between approximately **10:44 AM and 11:03 AM**. The status bar at the bottom indicates **Event 10016, DistributedCOM**.

Tech B 2024-12-17 17:38

Any switches on the way? Try in: Network Connections> properties of adapter> configure> power management> uncheck "allow the computer to turn off this device to save power"

---
title: "Fix Intel Ethernet Adapter Network Disconnections and Resets"
category: network
tags: ["server", "driver"]
source_thread_id: "spaces/AAAA05BdS6s/threads/Bh_WTbEpx_Q"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:07:37"
participants: ["Tech A", "Tech B"]
---

# Fix Intel Ethernet Adapter Network Disconnections and Resets

## Problem

Server experiencing intermittent network disconnections with Intel(R) Ethernet Connection (14) I219-LM adapter. Event Viewer shows recurring errors including e1dexpress Event ID 27 (Network link is disconnected) and NDIS Event ID 10400 (network interface resetting). The NDIS event indicates the network driver has requested resets multiple times since initialization. System affected: Windows 10 Pro 22H2 server (SVR-PC, ServiceTAG: HSK6MH3).

## Resolution

1. Update the network adapter driver to the latest version
2. Disable power management on the network adapter:
   - Go to Network Connections
   - Right-click the adapter and select Properties
   - Click Configure
   - Go to Power Management tab
   - Uncheck "Allow the computer to turn off this device to save power"
3. Disable IPv6 on the network adapter if not needed
4. Configure power policies:
   - Enable "Turn off hybrid sleep" in Group Policy
   - Disable "Allow standby states (s1-s3)" in power settings
5. Run hardware diagnostics (Support Assist) to check for BIOS and firmware updates
6. If PowerChute software is installed and causing Kernel-power Event ID 42, uninstall it
7. Check network infrastructure between server and switches for hardware issues

If network resets persist after these steps, apply available BIOS and firmware updates identified by hardware diagnostics.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/Bh_WTbEpx_Q`
- Attachments: - ![image.png](../attachments/Bh_WTbEpx_Q.Bh_WTbEpx_Q/image.png) — **Windows Event Viewer – System Log** dated **12/17/2024**, showing **38,190 total events** with new events available. Recurring entries include **Warning – NDIS Event ID 10400**, **Warning – e1dexpress Event ID 27**, **Warning – DNS Client Events Event ID 1014 (Task Category 1014)**, and **Information – e1dexpress Event ID 32 (None)**; timestamps cluster between approximately **10:44 AM and 11:03 AM**. The status bar at the bottom indicates **Event 10016, DistributedCOM**.

Generated article

migrated Migrated 2026-04-22 14:09 · view on WikiJS.