Fix Network Path Access Failure Through VPN Connection

draft · network vpn-remotedomain-controllerfirewall

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:28

Source thread

thread_id: spaces/AAAA05BdS6s/threads/RO_Ti75v8io · 2 msgs · first 2024-12-19 · participants: Tech ATech B

Tech A 2024-12-19 18:31

Guys for HelloSmile Woodside, I'm working with Katerin Back3 computer, she's trying to open OD for ParkSlope but we're unable to reach A to Z path, when I try to browse it I get the following message, I made sure she's connected to the VPN and so, but still not able to connect, she told me that she had the same issue a couple of weeks ago but it fixed by itself I was checking some tickets and I saw that on some occasions the WG needs to be restarted for it to work, this is happening only on one computer I checked the host file and for HSPSVDENTAL it has 10.0.0.9, any ideas on what can I do for this computer?

image/png image.png

**Windows Network Error Dialog** A "Network Error" dialog box is displayed in Windows, stating: *"Windows cannot access \\192.168.6.7\Parkslope\OpenDentImages."* The error message advises checking the spelling of the name or diagnosing a potential network problem, with visible **Diagnose** and **Cancel** buttons. No error code is explicitly shown; the target network path is `\\192.168.6.7\Parkslope\OpenDentImages`.

Tech B 2024-12-19 18:48

we need to check if the VPN is connected between the 2 offices. If they are not working at park slope right now, since I see 2 out of 5 PCs offline we can try to restart the WG. Issue may be because the VPN watchguard and pfsense is not stable ,we are trying to replace all of the pfsense firewalls but it's a project sometime in the future.

---
title: "Fix Network Path Access Failure Through VPN Connection"
category: network
tags: ["vpn-remote", "domain-controller", "firewall"]
source_thread_id: "spaces/AAAA05BdS6s/threads/RO_Ti75v8io"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:28:27"
participants: ["Tech A", "Tech B"]
---

# Fix Network Path Access Failure Through VPN Connection

## Problem
A single workstation at one office location cannot access the network path `\\192.168.6.7\Parkslope\OpenDentImages` despite being connected to VPN. The error message "Windows cannot access \\192.168.6.7\Parkslope\OpenDentImages" appears when attempting to browse the path. The issue affects only one computer while other systems work normally. The user reported the same problem occurred weeks earlier but resolved spontaneously.

## Resolution
1. Verify VPN connectivity between the two office locations by checking if other systems at the remote office are accessible
2. Check how many PCs are currently online at the target office location to confirm network status
3. If multiple systems appear offline or connectivity issues are confirmed, restart the WatchGuard firewall at the affected location
4. Test network path access again after firewall restart

The underlying cause is instability in the VPN connection between WatchGuard and pfSense firewalls. This is a known intermittent issue that requires periodic firewall restarts until hardware replacement can be completed.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/RO_Ti75v8io`
- Attachments: - ![image.png](../attachments/RO_Ti75v8io.RO_Ti75v8io/image.png) — **Windows Network Error Dialog**
A "Network Error" dialog box is displayed in Windows, stating: *"Windows cannot access \\192.168.6.7\Parkslope\OpenDentImages."* The error message advises checking the spelling of the name or diagnosing a potential network problem, with visible **Diagnose** and **Cancel** buttons. No error code is explicitly shown; the target network path is `\\192.168.6.7\Parkslope\OpenDentImages`.

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