Resolve Dentrix slowness after 24.18 update with 36 PC deployment

draft · practice-management dentrixupdate

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:28

Source thread

thread_id: spaces/AAAA05BdS6s/threads/VGZJLcU35qc · 2 msgs · first 2024-12-20 · participants: Tech ATech B

Tech A 2024-12-20 16:31

@Sergey Starodub Felix - officewide dentrix slowness issue. Lucas said it happened after 24.18 update went through. is it safe to do 24.21 considering they are enforcing the PC limits now and knowing that there are 36 PCs with dentrix?

image/png Screenshot 2024-12-20 at 11.25.00 AM.png

The Dentrix Update Manager shows **Dentrix 24.21.1** listed under "Update(s) Available" with a **[Server First] Required update available** status and an orange warning indicator; the Install button is grayed out with a prompt reading **"Log in as user with edit rights."** Under "Installed (3)," three items show green checkmarks confirming successful installation: **Dentrix 24.18.2.29201**, **CDT 2025**, and **Verify Files (24.18.2)**, all tagged as **[Server First] Required update installed.**

Tech B 2024-12-20 16:39

(no text)

---
title: "Resolve Dentrix slowness after 24.18 update with 36 PC deployment"
category: practice-management
tags: ["dentrix", "update"]
source_thread_id: "spaces/AAAA05BdS6s/threads/VGZJLcU35qc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:28:58"
participants: ["Tech A", "Tech B"]
---

# Resolve Dentrix slowness after 24.18 update with 36 PC deployment

## Problem
Office experienced system-wide Dentrix slowness after the 24.18 update was installed. The office has 36 PCs running Dentrix, which raises concerns about PC licensing limits when considering the next available update (24.21.1). The Dentrix Update Manager shows 24.21.1 as a required server-first update but the install button is grayed out with "Log in as user with edit rights" message.

## Resolution
No resolution was provided in the source discussion. The thread ended without determining whether the 24.21 update is safe to install given the PC count limitations or how to address the post-24.18 slowness issues.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/VGZJLcU35qc`
- Attachments: - ![Screenshot 2024-12-20 at 11.25.00 AM.png](../attachments/VGZJLcU35qc.VGZJLcU35qc/Screenshot 2024-12-20 at 11.25.00 AM.png) — The Dentrix Update Manager shows **Dentrix 24.21.1** listed under "Update(s) Available" with a **[Server First] Required update available** status and an orange warning indicator; the Install button is grayed out with a prompt reading **"Log in as user with edit rights."** Under "Installed (3)," three items show green checkmarks confirming successful installation: **Dentrix 24.18.2.29201**, **CDT 2025**, and **Verify Files (24.18.2)**, all tagged as **[Server First] Required update installed.**

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