Fix CS Imaging Bridge Patient Confirmation Dialog Appearing on All Launches

draft · imaging cs-imagingimage-bridge

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:29

Source thread

thread_id: spaces/AAAA05BdS6s/threads/gk4ULypSXIs · 15 msgs · first 2024-12-23 · participants: Tech ATech BTech C

Tech A 2024-12-23 18:55

For Dental Smiles 4 Kids Whitestone, cs imaging bridge is failing in multiple PCs - it works on some of them. I can't right click on it to check the settings and db path, it crashes. I tried downloading cs imaging 8 from http://server/ and installed cs link, it didn't work. I changed the path on DISSETIMAGEDIR.exe to server\CSData, it didn't work. I checked DISSETIMAGEDIR a working pc and it points to c:tw, it didn't work.

image/png image.png

**Dialog Box: "Confirm Patient Information"** A Windows dialog box is displayed with the message: *"One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software."* Two duplicate-like entries are listed in the selection box: **"TSORTANIDIS, CHRISTOPHER (Christopher) with chart id TS0076"** and **"TSORTANIDIS, CHRISTOPHER with chart id TS0076."** The First Name, Initial, Last Name, Chart ID, and Other ID fields are all blank; the **"Launch Imaging"** button is grayed out (inactive) and the **"Cancel"** button is active.

Tech B 2024-12-23 19:04

there is an ini file that you can specify the settings

Tech B 2024-12-23 19:05

or, you can go to a working PC, copy imagebridge.ini and transfer it over to the non-working

Tech C 2024-12-23 19:06

yeah those pcs were off on Friday but it should be just changing imaginbridge.ini like Sergey said or opening imaging bridge admin from the folder directly and pointing to new server path \\server\csdata

Tech A 2024-12-23 19:07

I'll try that in a few minutes, I'm fixing the rest of the PCs. I can open the bridge settings in the rest of them

Tech A 2024-12-23 19:28

I changed the path in all of them, it worked for a while but now this keeps popping up

image/png image.png

**Dialog Box: "Confirm Patient Information"** A Windows dialog box is displayed with the message: *"One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software."* Two entries are listed in the selection field: - `TSORTANIDIS, CHRISTOPHER (Christopher) with chart id TS0076` - `TSORTANIDIS, CHRISTOPHER with chart id TS0076` Input fields for **First Name**, **Initial**, **Last Name**, **Chart ID**, and **Other ID** are present but empty. Available actions are **"Launch Imaging"** (grayed out) and **"Cancel"** (active).

Tech A 2024-12-23 19:28

where can I find that? c:\tw?

Tech B 2024-12-23 19:30

this popup is normal but can be disabled in the settings of the bridge

Tech B 2024-12-23 19:30

yes, thats where imageadmin.exe and ini are located by default

Tech A 2024-12-23 19:39

how can I dissable it?

image/png image.png

**Imaging Bridge Options** dialog box is displayed with the following configuration: "Load Imaging Bridge at Startup" checkbox is **checked**; "Show Application as" is set to **Normal**; "When in Normal mode, keep Imaging Bridge window visible" checkbox is **checked**; "Dentrix unique patient ID" is set to **Chart ID**; "Image database path" is set to **\\SERVER\CSData**.

Tech B 2024-12-23 19:41

does it happen on other PCs?

Tech B 2024-12-23 19:41

maybe you can not. I think its a fool proof system that alerts the user that there are duplicates...

Tech A 2024-12-23 19:51

it happens on other PCs, it also happens with non-duplicates

image/png image.png

**Dialog Box: "Confirm Patient Information"** A Windows-style dialog box is displayed with the message: *"One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software."* A single patient entry is listed: **"LOCHAN, TRAVIS M with chart id LO0300"**, with input fields for First Name, Initial, Last Name, Chart ID, and Other ID — all currently empty — and two action buttons: **"Launch Imaging"** and **"Cancel."**

Tech B 2024-12-23 19:55

I was under the impression it gets disabled in the optionsof the ImageBridge but its not there as I can see. @Albert Khaydatov do u remember this one?

Tech A 2024-12-23 19:55

@Jose Garcia will take over

---
title: "Fix CS Imaging Bridge Patient Confirmation Dialog Appearing on All Launches"
category: imaging
tags: ["cs-imaging", "image-bridge"]
source_thread_id: "spaces/AAAA05BdS6s/threads/gk4ULypSXIs"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:29:07"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix CS Imaging Bridge Patient Confirmation Dialog Appearing on All Launches

## Problem

CS Imaging Bridge was failing on multiple workstations at a client office. The bridge would crash when attempting to right-click and access settings. After reinstalling CS Imaging 8 and CS Link, and updating the image database path to `\\SERVER\CSData`, the bridge began working but started displaying a "Confirm Patient Information" dialog on every patient launch. This dialog appears even for single patients without duplicates, showing the message "One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software." The Launch Imaging button remains grayed out, preventing normal workflow.

## Resolution

1. Navigate to `C:\TW` directory on a working PC
2. Copy the `imagebridge.ini` file from the working workstation
3. Transfer the copied `imagebridge.ini` file to the affected workstations, replacing the existing file
4. Alternatively, open `imageadmin.exe` directly from the `C:\TW` folder to access bridge settings and configure the image database path to `\\SERVER\CSData`
5. Restart the imaging bridge service

The patient confirmation dialog appears to be a built-in system behavior that cannot be disabled through the standard Imaging Bridge Options interface. This may be designed as a failsafe when the bridge detects potential patient matching issues or database query problems.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/gk4ULypSXIs`
- Attachments:
  - ![image.png](../attachments/gk4ULypSXIs.Px1OfnL0bpg/image.png) — **Dialog Box: "Confirm Patient Information"**

A Windows-style dialog box is displayed with the message: *"One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software."* A single patient entry is listed: **"LOCHAN, TRAVIS M with chart id LO0300"**, with input fields for First Name, Initial, Last Name, Chart ID, and Other ID — all currently empty — and two action buttons: **"Launch Imaging"** and **"Cancel."**
  - ![image.png](../attachments/gk4ULypSXIs.gk4ULypSXIs/image.png) — **Dialog Box: "Confirm Patient Information"**

A Windows dialog box is displayed with the message: *"One or more patients were visible and the database could not be queried. Please select a patient, confirm the patient's information, and select OK to requery the database and launch your imaging software."*

Two duplicate-like entries are listed in the selection box: **"TSORTANIDIS, CHRISTOPHER (Christopher) with chart id TS0076"** and **"TSORTANIDIS, CHRISTOPHER with chart id TS0076."** The First Name, Initial, Last Name, Chart ID, and Other ID fields are all blank; the **"Launch Imaging"** button is grayed out (inactive) and the **"Cancel"** button is active.
  - ![image.png](../attachments/gk4ULypSXIs.ocWTZQm4fSs/image.png) — **Imaging Bridge Options** dialog box is displayed with the following configuration: "Load Imaging Bridge at Startup" checkbox is **checked**; "Show Application as" is set to **Normal**; "When in Normal mode, keep Imaging Bridge window visible" checkbox is **checked**; "Dentrix unique patient ID" is set to **Chart ID**; "Image database path" is set to **\\SERVER\CSData**.
  - ![image.png](../attachments/gk4ULypSXIs.qwbTncAe6d4/image.png) — **Dialog Box: "Confirm Patient Information"**

Two entries are listed in the selection field:
- `TSORTANIDIS, CHRISTOPHER (Christopher) with chart id TS0076`
- `TSORTANIDIS, CHRISTOPHER with chart id TS0076`

Input fields for **First Name**, **Initial**, **Last Name**, **Chart ID**, and **Other ID** are present but empty. Available actions are **"Launch Imaging"** (grayed out) and **"Cancel"** (active).

Generated article

draft