Fix Dentrix Database Version Mismatch Error

draft · practice-management dentrixdatabase-version

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:37

Source thread

thread_id: spaces/AAAA05BdS6s/threads/FF9hS1bZVTM · 2 msgs · first 2024-12-30 · participants: Tech A

Tech A 2024-12-30 15:32

For Lumos Dental, SUITE-6 they are getting this error:

image/png image.png

**Dentrix Version Check** dialog box is visible displaying a "Database Conflict!" error message. The error states: *"The version of the database does not match the version of the program."* Expected Version = **72.2.0**; Database Version = **55.0.0**. A red X error icon is present, with an **OK** button to dismiss.

Tech A 2024-12-30 17:00

fixed with a local PC reinstallation using our admin account!

---
title: "Fix Dentrix Database Version Mismatch Error"
category: practice-management
tags: ["dentrix", "database-version"]
source_thread_id: "spaces/AAAA05BdS6s/threads/FF9hS1bZVTM"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:37:16"
participants: ["Tech A"]
---

# Fix Dentrix Database Version Mismatch Error

## Problem
A Dentrix workstation displayed a "Database Conflict!" error stating "The version of the database does not match the version of the program." The error showed Expected Version = 72.2.0 and Database Version = 55.0.0, indicating a significant version mismatch between the local Dentrix installation and the database server.

## Resolution
1. Perform a local PC reinstallation of Dentrix using the admin account
2. This resolves the version mismatch by installing the correct Dentrix client version that matches the database

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/FF9hS1bZVTM`
- Attachments: - ![image.png](../attachments/FF9hS1bZVTM.FF9hS1bZVTM/image.png) — **Dentrix Version Check** dialog box is visible displaying a "Database Conflict!" error message. The error states: *"The version of the database does not match the version of the program."* Expected Version = **72.2.0**; Database Version = **55.0.0**. A red X error icon is present, with an **OK** button to dismiss.

Generated article

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