Fix RomexisService64 Terminating Unexpectedly Due to SQL Connection Issues

draft · os-and-system sqlservice-failureconnection-issue

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:37

Source thread

thread_id: spaces/AAAA05BdS6s/threads/6tLn82_1koE · 7 msgs · first 2024-12-31 · participants: Tech ATech B

Tech A 2024-12-31 15:50

@all Hey Guys, I am having an issue with Romexis for Ocean Parkway OMS, I rebooted the server, removed the Windows FW, tried to start romexisservice64 but didnt, I am receiving the same error in the romexis server with ip 192.168.1.204, any ideas?

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**Planmeca Romexis 6.3.0.1093** (dated 5/6/22) displays a connection failure dialog. The error reads: *"Error at initializing session: Connection to Romexis Server failed. Check that Romexis Server is started (192.168.1.204: 1099, 2099)."* The detail log states: *"Can't connect to Romexis Config Server (192.168.1.204; 2099) — Romexis Client Socket Factory SSL initialized: Yes — Romexis Client Socket Factory SSL enabled: Yes — Connection refused: connect."* Two action buttons are visible: **Retry Connection** and **Exit**.

Tech B 2024-12-31 15:58

look in event logs for errors/messages starting romexis service. disabling fw is a bad idea (temporarily to troubleshoot may be ok), but you should instead add process/service/ports to exclusions

Tech A 2024-12-31 16:06

right, It was for TS purposes only, the logs I can see:

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**Windows Event Viewer – Event ID 7034, Service Control Manager** The error message reads: *"The RomexisService64 service terminated unexpectedly. It has done this 3 time(s)."* The event is logged under the **System** log, sourced from **Service Control Manager**, with a timestamp of **12/31/2024 at 10:39** (seconds cut off).

image/png image.png

**Windows Event Viewer — Event 7034, Service Control Manager** The error message reads: *"The RomexisService64 service terminated unexpectedly. It has done this 3 time(s)."* The event is logged under the **System** log, sourced from **Service Control Manager**, timestamped **12/31/2024 at 10:39** (seconds cut off).

Tech B 2024-12-31 16:08

there is your clue, service is unable to connect to mssql database, check if SQL services running

Tech A 2024-12-31 16:30

so weird that I couldnt start one of the sql service but when I stopped sql services related and open microsoft sql server access the db, then started the romexisservice64, started all the sql services without issues.

Tech A 2024-12-31 16:36

so everything is back up and running, thanks :)

Tech B 2024-12-31 16:37

Not the weirdest thing I’ve seen but good job 👍

---
title: "Fix RomexisService64 Terminating Unexpectedly Due to SQL Connection Issues"
category: os-and-system
tags: ["sql", "service-failure", "connection-issue"]
source_thread_id: "spaces/AAAA05BdS6s/threads/6tLn82_1koE"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:37:29"
participants: ["Tech A", "Tech B"]
---

# Fix RomexisService64 Terminating Unexpectedly Due to SQL Connection Issues

## Problem
Planmeca Romexis 6.3.0.1093 client displayed connection failure error "Connection to Romexis Server failed. Check that Romexis Server is started (192.168.1.204: 1099, 2099)" with SSL connection refused. Windows Event Viewer showed Event ID 7034 indicating RomexisService64 service terminated unexpectedly 3 times. The service could not be manually started and server reboot did not resolve the issue.

## Resolution
1. Check Windows Event Viewer for RomexisService64 errors to confirm service termination
2. Verify SQL Server services are running - if RomexisService64 is failing to start, check SQL service status
3. Stop all SQL Server related services
4. Open Microsoft SQL Server Management Studio and access the database to verify connectivity
5. Start the RomexisService64 service
6. Start all SQL Server services

The service startup sequence appears to be critical - accessing the database through SQL Server Management Studio before starting RomexisService64 resolves the connection issue.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/6tLn82_1koE`
- Attachments:
  - ![image.png](../attachments/6tLn82_1koE.3QRxmEpTe1c/image.png) — **Windows Event Viewer – Event ID 7034, Service Control Manager**

The error message reads: *"The RomexisService64 service terminated unexpectedly. It has done this 3 time(s)."* The event is logged under the **System** log, sourced from **Service Control Manager**, timestamped **12/31/2024 at 10:39** (seconds cut off).
  - ![image.png](../attachments/6tLn82_1koE.6tLn82_1koE/image.png) — **Planmeca Romexis 6.3.0.1093** (dated 5/6/22) displays a connection failure dialog. The error reads: *"Error at initializing session: Connection to Romexis Server failed. Check that Romexis Server is started (192.168.1.204: 1099, 2099)."* The detail log states: *"Can't connect to Romexis Config Server (192.168.1.204; 2099) — Romexis Client Socket Factory SSL initialized: Yes — Romexis Client Socket Factory SSL enabled: Yes — Connection refused: connect."* Two action buttons are visible: **Retry Connection** and **Exit**.

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