Fix Dentrix Window Hidden Outside Visible Area in RDP Session

draft · remote-access rdpresolution

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:38

Source thread

thread_id: spaces/AAAA05BdS6s/threads/37jAnzJvi2U · 2 msgs · first 2025-01-02 · participants: Tech ATech B

Tech A 2025-01-02 14:12

Anyone ever run into this issue with PDS remote users? Have a user connecting via VPN + RDP , I am able to log into Dentrix but the actual window for it is "in the background" and I can't ever bring it up o.o

image/png image.png

The screen shows a Windows 10 remote desktop session connected to **hq-tsvr2.pdsmgmt.local** (timestamp: 1/2/2025, 9:11 AM EST). The desktop contains numerous Microsoft Word cover sheet files with dollar amounts ranging from approximately **$9,790 to $389,100**, along with several PDF files labeled "Albany Guardian" and "Guardian EFT," and one Excel file labeled "COVER SHEET $1..." A taskbar thumbnail shows **Dentrix Office Manager – PDS Mgmt. Svcs. pka HQRC \ \ (Work Resources)** is open in the background.

Tech B 2025-01-02 14:13

yes, we've had this in the past. its related to the resolution, the windows is outside of the visible area.

---
title: "Fix Dentrix Window Hidden Outside Visible Area in RDP Session"
category: remote-access
tags: ["rdp", "resolution"]
source_thread_id: "spaces/AAAA05BdS6s/threads/37jAnzJvi2U"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:38:04"
participants: ["Tech A", "Tech B"]
---

# Fix Dentrix Window Hidden Outside Visible Area in RDP Session

## Problem
When connecting to PDS via VPN and RDP, Dentrix Office Manager launches successfully but the application window appears "in the background" and cannot be brought to the foreground. The application shows as running in the taskbar but the main window is not accessible or visible on screen. This issue is related to screen resolution differences causing the Dentrix window to be positioned outside the visible desktop area.

## Resolution
1. Verify Dentrix is running by checking the taskbar thumbnail
2. Adjust the RDP session resolution to match or exceed the resolution where Dentrix was last displayed
3. If resolution adjustment doesn't work, try using Windows key + arrow keys to move the hidden window back into view
4. Alternatively, right-click the Dentrix taskbar icon and select "Move" to manually reposition the window

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/37jAnzJvi2U`
- Attachments: - ![image.png](../attachments/37jAnzJvi2U.37jAnzJvi2U/image.png) — The screen shows a Windows 10 remote desktop session connected to **hq-tsvr2.pdsmgmt.local** (timestamp: 1/2/2025, 9:11 AM EST). The desktop contains numerous Microsoft Word cover sheet files with dollar amounts ranging from approximately **$9,790 to $389,100**, along with several PDF files labeled "Albany Guardian" and "Guardian EFT," and one Excel file labeled "COVER SHEET $1..." A taskbar thumbnail shows **Dentrix Office Manager – PDS Mgmt. Svcs. pka HQRC \<CENTRAL\> \<UTC -05:00 [EST]\> (Work Resources)** is open in the background.

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