Update OpenDental software version

draft · practice-management opendentalupdate

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/eqpOVcybJbQ · 8 msgs · first 2025-01-03 · participants: Tech ATech B

Tech A 2025-01-03 22:47

Hi there, QQ, for Scarsdale Smiles, they need OpenDental update... have not done this before. looking for any help!

Tech B 2025-01-03 22:48

Tech B 2025-01-03 22:49

Was this scheduled or they just called and asked?

Tech A 2025-01-03 22:49

they called earlier, to have this done

Tech B 2025-01-03 22:51

Sorry, but its not clear to me. was it planned or a last minute request?

Tech A 2025-01-03 22:52

not sure if it was planed prior today, but they called today 6 hrs ago, to have this done after 5

Tech A 2025-01-03 22:52

803953282

Tech B 2025-01-03 22:53

plz call my ext 113 so I can walk you thru

---
title: "Update OpenDental software version"
category: practice-management
tags: ["opendental", "update"]
source_thread_id: "spaces/AAAA05BdS6s/threads/eqpOVcybJbQ"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:45:02"
participants: ["Tech A", "Tech B"]
---

# Update OpenDental software version

## Problem
A client office requested an OpenDental software update to be performed after business hours. The technician assigned to the task had not performed an OpenDental update before and needed guidance on the procedure.

## Resolution
1. Log into the server where OpenDental is installed
2. Obtain the SOS (remote support) code from the system
3. Provide the SOS code to an experienced technician for remote assistance
4. Follow the guided walkthrough via phone to complete the update process

The update procedure requires hands-on guidance for first-time execution. Coordinate with experienced team members via phone support when performing this task for the first time.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/eqpOVcybJbQ`

Generated article

draft