Recover Missing DEXIS Images Using Database Logs

draft · imaging image-recoverydexis

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/9uLFzlvE6Yo · 2 msgs · first 2025-01-06 · participants: Tech ATech B

Tech A 2025-01-06 21:35

Hey Guys, question, for University Dental, Cathy was trying to recover missing xrays that were taken back on May, we were able to find the xrays using the logs from Dexis, imported the xrays to the patient, but now she also says that Pictures were taken the same day, is there a process to recover pictures also or should only be Xrays?

image/png image.png

The image shows a log or database table listing entries numbered 89813–89818, all dated **5/16/2024** between **3:13–3:15 PM**, associated with **DEXIS XRay**, patient **Dembowski, Agnes (DOB 7/12/1960, ID 13998)**, and operator **BAYSIDEOP1**. File paths reference sequential `.dex` image files (`00015209f.dex` through `00015214.dex`) stored at `\\svr19\DEXIS\DATA\Images\05\02\` in subdirectories `\00\` and `\01\`. Entry **89814** is highlighted in blue, with its file path beginning at `\\svr19\DEXIS\DATA\Images\05\02\01\` appearing visually selected or flagged.

Tech B 2025-01-07 01:49

The logs also show the type of the image. Also, dexis 10 does not store images the same way as dexis 9, so its close to impossible to find them. On the other note, its an extraordinary to lose images in dexis 10 unless there were not saved for whatever reason

---
title: "Recover Missing DEXIS Images Using Database Logs"
category: imaging
tags: ["image-recovery", "dexis"]
source_thread_id: "spaces/AAAA05BdS6s/threads/9uLFzlvE6Yo"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:45:09"
participants: ["Tech A", "Tech B"]
---

# Recover Missing DEXIS Images Using Database Logs

## Problem
Missing x-rays from May were successfully recovered for a patient using DEXIS logs, but intraoral pictures taken the same day also need to be recovered. The DEXIS logs show entries for x-ray images (`.dex` files) with file paths pointing to the server storage location, but the process for recovering pictures differs from x-ray recovery.

## Resolution
1. Check the DEXIS logs to identify the image type - the logs display whether entries are x-rays or pictures
2. For DEXIS 9: Pictures can be recovered using similar methods to x-ray recovery
3. For DEXIS 10: Picture recovery is significantly more difficult due to changed storage architecture - recovery is "close to impossible" compared to DEXIS 9
4. Note that image loss in DEXIS 10 is uncommon unless images were not properly saved during acquisition

If using DEXIS 10, focus troubleshooting efforts on determining why images were not saved initially rather than attempting recovery.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/9uLFzlvE6Yo`
- Attachments: - ![image.png](../attachments/9uLFzlvE6Yo.9uLFzlvE6Yo/image.png) — The image shows a log or database table listing entries numbered 89813–89818, all dated **5/16/2024** between **3:13–3:15 PM**, associated with **DEXIS XRay**, patient **Dembowski, Agnes (DOB 7/12/1960, ID 13998)**, and operator **BAYSIDEOP1**. File paths reference sequential `.dex` image files (`00015209f.dex` through `00015214.dex`) stored at `\\svr19\DEXIS\DATA\Images\05\02\` in subdirectories `\00\` and `\01\`. Entry **89814** is highlighted in blue, with its file path beginning at `\\svr19\DEXIS\DATA\Images\05\02\01\` appearing visually selected or flagged.

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