Fix Easy Dental 12 Update Manager Service Plan Verification Error
draft · practice-management easydental
Generated by docuprocessor
(prompt article/v3)
· 2026-04-22 14:45
Source thread
thread_id: spaces/AAAA05BdS6s/threads/SCDiulIaYeg
· 12 msgs
· first 2025-01-02
· participants: Tech ATech BTech C
Tech A
2025-01-02 19:59
Hey guys, I have GLENDALE BOUTIQUE office. DRPC had easydental before, they are not using it anymore, but they use it sometimes to consult some old data. That software was uninstalled from this computer.. I tried to install it again, but it's not working, it's opening the updater, and then closes by itself, and nothing happens. I'm seeing that the update app is showing this when it opens
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**Update Manager – Service Plan Verification Error**
A software window titled "Update Manager" displays the message: **"An active Service Plan cannot be verified. A Support Representative can be contacted at 800.593.2814."** The interface shows a navigation panel on the left with icons (home, cloud, settings, help) and a "Home" tab is active but the main content area is blank/empty.
Tech A
2025-01-02 19:59
Doctor told me that it's working on the other computers
Tech A
2025-01-02 20:06
(no text)
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**Error Dialog – Easy Dental Update Manager**
A Windows dialog box displays the message: *"Easy Dental Update Manager was unable to replace the necessary files. Please contact Support at 1-800-593-2814 for assistance."* The dialog contains a red circle "X" error icon and a single **OK** button to dismiss. No error code is displayed.
Tech A
2025-01-03 18:22
@all 👀
Tech B
2025-01-06 16:54
have you tried to copy the whole easy dental folder from working pc to overwrite and force it to get the program files of the current version?
Tech A
2025-01-06 17:27
I tired that, but looks like it's on a loop, when I execute it, it ask me to remove EasyDental -.-
Tech A
2025-01-06 17:28
It runs setup.exe and try to uninstall it
Tech C
2025-01-06 17:30
what version of EasyDEnal is it?
Tech A
2025-01-06 18:27
Easy Dental 12
Tech C
2025-01-06 18:35
it could be related tp the permissions. Try giving full rights to the easudentla folder as well as the registry
or try logging in as admin and see if it works. If yes, then definitely the rights issue
Tech A
2025-01-09 14:32
I tried that too, but still not working 🫤
Tech C
2025-01-09 14:33
I guess, escalate then and we are going to look into it
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