Download iTero scanner files from cloud-based system

draft · imaging scanning-workflow

Generated by docuprocessor (prompt article/v3) · 2026-04-22 14:53

Source thread

thread_id: spaces/AAAA05BdS6s/threads/MpuJnO1Cja4 · 6 msgs · first 2024-02-20 · participants: Tech ATech BTech C

Tech A 2024-02-20 18:30

Hey guys, is somebody familiar with Battery Park Dental Pedo office? DR is using a iTero scanner, she told me that she scanned a patient with it, and she want's to send that scan to him.

Tech A 2024-02-20 18:30

I asked her if the iTero scanner is connected to a computer, but she told me that it's not

Tech A 2024-02-20 18:30

Is that like a standalone scanner?

Tech A 2024-02-20 18:34

Ok I found that its like a cloud based scanner, the stl files should be downloaded from their website

Tech B 2024-02-20 18:37

yes iTero is usually a computer built into the cart that is portable and works cloud based so if something not working itero support needs to be involved that's why we dont even put logmein on those pcs.

Tech C 2025-01-11 13:43

@Chris Neal

---
title: "Download iTero scanner files from cloud-based system"
category: imaging
tags: ["scanning-workflow"]
source_thread_id: "spaces/AAAA05BdS6s/threads/MpuJnO1Cja4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T14:53:06"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Download iTero scanner files from cloud-based system

## Problem
A doctor using an iTero scanner completed a patient scan and wanted to send the scan files to the patient. The scanner appeared to be standalone without a direct computer connection, causing confusion about how to access the scan data.

## Resolution
1. Understand that iTero scanners are cloud-based systems with a built-in computer in the portable cart
2. Access the iTero website to download STL files from completed scans
3. For any technical issues with the iTero system, contact iTero support directly rather than attempting local troubleshooting

Note: iTero systems typically do not have remote access tools installed due to their integrated nature and cloud-based operation.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/MpuJnO1Cja4`

Generated article

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