Resolve EzDent-I CT image reconstruction failure when machine reports moving status

draft · imaging ezdent-ict-scanimage-recoveryvatech

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:01

Source thread

thread_id: spaces/AAAA05BdS6s/threads/dac3XOdWe-A · 25 msgs · first 2025-01-15 · participants: Tech ATech B

Tech A 2025-01-15 16:25

Hey guys, is there a way to check logs at EzDent-I? I have Midtown Dental Wellness saying that they took images last friday, but the images are not at the patient chart

Tech B 2025-01-15 16:27

https://www.vatechamerica.com/faq/ncsw-vcapturesw/how-to-reconstruct-ct-image

Tech A 2025-01-15 16:35

Am I missing something?

video/mp4 20250115-1634-54.0714538.mp4

Tech B 2025-01-15 16:37

yes, you are :) first, you are missing luck by picking up this tkt 🙂

Tech B 2025-01-15 16:37

second, I believe the path to the tem files is different

Tech A 2025-01-15 16:38

I tried to copy the same path as the video but I do not have it

Tech A 2025-01-15 16:38

It doesn't exist

Tech B 2025-01-15 16:38

are you doing this from the server?

Tech B 2025-01-15 16:39

you would need to do this from the aqc PC and the path does exist there

image/png image.png

**Windows File Explorer view of directory:** `C:\VCaptureSW\Acquisition\CBCT\Concord1Plus` The directory contains multiple **PROJ\_** dated acquisition folders spanning **2020–2025**, system folders (CAL, REC, SLICE, Evaluation, UserParam), and core application files including **VAKCAP.exe** (508 KB), **VAKRecon.dll** (5,624 KB), **VAKPAR\_CTT.exe** (323 KB), and **SliceList.txt** (modified **1/14/2025 1:09:45 PM**). Most DLL files share a common datestamp of **12/23/2013 4:15:30 AM**; the most recently modified files are **VAKPAR.tsf** and **CAL** folder, both dated **1/14/2025**.

Tech A 2025-01-15 16:42

Yeah, I'm at the pan computer. I already tried with that path, but it shows me the same error

Tech B 2025-01-15 16:42

sos me in

Tech B 2025-01-15 16:43

because I dont see you in the PAN PC...

image/png image.png

A computer management dashboard shows a tooltip/popup for a device named **"MIDTOWN DENTAL WELLNESS - PAN (HP)"**, displaying **Version: 15880**, **Status: Online for 2 hours and 55 minutes**, and **User: Sergey Starodub (sergey@dentalht.com)**. The hostname listed is **HP-HP.dentist.local**. The device row has a **yellow warning triangle indicator**, consistent with several other listed devices in the same location group.

Tech A 2025-01-15 16:44

(no text)

image/png image.png

A remote desktop session via **LogMeIn** is active on a machine labeled **"MIDTOWN DENTAL WELLNESS – PAN (HP)"**, running **Windows 7**. A browser (Google Chrome) is open to **sos.splashtop.com/en/sos-download**, and a Windows **"Open File – Security Warning"** dialog is visible prompting to run **SplashtopSOS (2).exe** (path: `C:\Users\HP\Downloads\SplashtopSOS (2).exe`, Publisher: **Splashtop Inc.**, Type: **Application**), with **Run** and **Cancel** buttons present and the "Always ask before opening this file" checkbox checked. The Start Menu is open in the background showing installed applications including **Dentrix Launcher**, **Dentalink**, **EzDent-i**, **DEXIS Imaging Suite**, and **Open Dental**.

Tech B 2025-01-15 16:44

interesting...

Tech A 2025-01-15 16:44

628572497

Tech B 2025-01-15 16:50

says the machine is moving and doe snot let me select the type of image

Tech A 2025-01-15 16:51

Should we reboot the computer - pan machine?

Tech B 2025-01-15 16:51

i think thats why we cannot reconstruct as the are not able to select the type of xray and I am not sure why this is happening congrats, you won a free call to vendor 🙂

Tech B 2025-01-15 16:52

is it moving? if not, maybe yeah, lets reboot everything and try again. if not - call Vatech

Tech A 2025-01-15 17:02

Well, they do not have power at that room now, great

Tech A 2025-01-15 17:02

they will cb when that's fixed

Tech B 2025-01-15 17:03

wow, what did you do? Did u ask them to stick a fork into the outlet?:)

Tech A 2025-01-15 17:04

knife, works better

Tech B 2025-01-15 17:05

no! only fork! it comes with the flashing effects

Tech A 2025-01-15 17:47

Worked after restarting everything

---
title: "Resolve EzDent-I CT image reconstruction failure when machine reports moving status"
category: imaging
tags: ["ezdent-i", "ct-scan", "image-recovery", "vatech"]
source_thread_id: "spaces/AAAA05BdS6s/threads/dac3XOdWe-A"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:01:50"
participants: ["Tech A", "Tech B"]
---

# Resolve EzDent-I CT image reconstruction failure when machine reports moving status

## Problem

EzDent-I CT images taken on Friday were not appearing in the patient chart. When attempting to reconstruct the CT images using the standard Vatech reconstruction procedure, the system reported that the machine was moving and would not allow selection of the image type. This prevented the reconstruction process from completing, leaving the images inaccessible in the patient management system.

The issue occurred on a panoramic machine running EzDent-I software, where the CT acquisition files were present in the expected directory structure (`C:\VCaptureSW\Acquisition\CBCT\Concord1Plus`) but could not be processed due to the false "machine moving" status.

## Resolution

1. Verify you are working directly on the acquisition PC (PAN machine), not remotely from a server
2. Navigate to `C:\VCaptureSW\Acquisition\CBCT\Concord1Plus` to confirm the PROJ_ dated folders exist for the missing images
3. If the reconstruction software reports "machine is moving" and prevents image type selection, perform a complete system restart:
   - Shut down the panoramic machine completely
   - Restart the acquisition PC
   - Power on the panoramic hardware
4. After restart, retry the CT image reconstruction procedure following standard Vatech guidelines
5. If the "machine moving" error persists after restart, contact Vatech support for hardware diagnostics

The reconstruction completed successfully after restarting all equipment, allowing the missing CT images to appear in the patient chart.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/dac3XOdWe-A`
- Attachments:
  - ![image.png](../attachments/dac3XOdWe-A.J3Ii6xs12dI/image.png) — A remote desktop session via **LogMeIn** is active on a machine labeled **"MIDTOWN DENTAL WELLNESS – PAN (HP)"**, running **Windows 7**. A browser (Google Chrome) is open to **sos.splashtop.com/en/sos-download**, and a Windows **"Open File – Security Warning"** dialog is visible prompting to run **SplashtopSOS (2).exe** (path: `C:\Users\HP\Downloads\SplashtopSOS (2).exe`, Publisher: **Splashtop Inc.**, Type: **Application**), with **Run** and **Cancel** buttons present and the "Always ask before opening this file" checkbox checked. The Start Menu is open in the background showing installed applications including **Dentrix Launcher**, **Dentalink**, **EzDent-i**, **DEXIS Imaging Suite**, and **Open Dental**.
  - ![image.png](../attachments/dac3XOdWe-A.JVesUcb_C2c/image.png) — A computer management dashboard shows a tooltip/popup for a device named **"MIDTOWN DENTAL WELLNESS - PAN (HP)"**, displaying **Version: 15880**, **Status: Online for 2 hours and 55 minutes**, and **User: Sergey Starodub (sergey@dentalht.com)**. The hostname listed is **HP-HP.dentist.local**. The device row has a **yellow warning triangle indicator**, consistent with several other listed devices in the same location group.
  - ![20250115-1634-54.0714538.mp4](../attachments/dac3XOdWe-A.S9ji6QHHA0Y/20250115-1634-54.0714538.mp4)
  - ![image.png](../attachments/dac3XOdWe-A.kIx9g0sJbOQ/image.png) — **Windows File Explorer view of directory:** `C:\VCaptureSW\Acquisition\CBCT\Concord1Plus`

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