Fix CS Imaging PracticeWorks Client Timeout Settings Not Saving
draft · imaging cs-imagingpwclientregistrytimeout-settings
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(prompt article/v3)
· 2026-04-22 15:02
Source thread
thread_id: spaces/AAAA05BdS6s/threads/uyvt11bOwx4
· 25 msgs
· first 2025-01-15
· participants: Tech ATech BTech C
Tech A
2025-01-15 21:13
Did someone had this issue before? This is for a new client, Truth and Laughter Dentistry. pwclient is pointing to PWSvr folder
video/mp4
20250115-2112-35.8699668.mp4
Tech A
2025-01-15 21:35
Had to delete the RET files at PWSVR\MSG to make it work
Tech A
2025-01-16 14:35
I still having issues with this topic, I managed to install the software, I compared the path of pwclient with a working computer, and it's pointing to the same path.
When I open the software, no patients show up, if I try to open it from OD I get this error. Probably something is misconfigured, or it's not pointing to the correct path. Any ideas? If I do the same on another computer,works properly
video/mp4
20250116-1431-04.8010565.mp4
Tech A
2025-01-16 14:35
@all
Tech B
2025-01-16 14:38
When I open the software, no patients show up - this is normal, 'cause its bridged
Tech B
2025-01-16 14:38
have you checked the firewall?
Tech C
2025-01-16 14:39
~Firewall, Antivirus ☝️
~ Wrong DB
~Windows user has no access to shared folders
Tech A
2025-01-16 14:50
I'm trying with the firewall disabled, but still :/ This computers are not on domain, not sure if could be something related to the user that we are using, but I do have access trough SMB to the server
Tech B
2025-01-16 15:01
as soon as you can access the CS Imaging TW folder, you should be fine.
Tech B
2025-01-16 15:01
well, at this point either call the vendor (CS) or escalate
Tech A
2025-01-16 15:02
I will escalate it, I do not have too much experience with this software, probably I'm missing something... If not, I will call the vendor then
Tech B
2025-01-16 16:14
funny enough, it works if you dont close that popup lol
Tech B
2025-01-16 16:31
(no text)
image/png
image.png
**PracticeWorks Client Options** dialog box is displayed, showing the **PracticeWorks Server Path** set to `\\Desktop-Rk3glb7\Tw\PWSvr`. Both **File System Message Timeout** and **Mailslot Message Timeout** fields are set to **0**, which are annotated with red arrows and labeled **"this is the problem."** No error codes are displayed; the issue is indicated solely by the zero-value timeout fields.
Tech B
2025-01-16 16:31
the 1st option should be 5, the 2nd - 15.
Tech B
2025-01-16 16:31
but for whatever reason its not saving the settings.
Tech A
2025-01-16 16:31
open it as administrator
Tech B
2025-01-16 16:31
some permissions issue that I need to find
Tech A
2025-01-16 16:32
if not it will not save
Tech A
2025-01-16 16:32
I had the same issue with tthe path
Tech B
2025-01-16 16:32
i take this as an insult lol
Tech B
2025-01-16 16:34
all good now. had to give rights to the registry
Tech B
2025-01-16 16:34
(no text)
image/png
image.png
**CS Imaging Software – Version 7.0.3**, patient record open for **Bregman, Richard**, displaying a periapical radiograph labeled **#22, dated 01/15/2025**. A **Control Panel overlay** is active showing filter options; the selected filter reads **"Adapt-OptimizedContrast Endo"** with star-rating icons visible. The session is being accessed via **LogMeIn Remote Session** on a machine identified as **MUZAFFAR – OP3**, with connection encrypted via **TLS_AES_256_GCM_SHA384** as shown in the status bar.
Tech B
2025-01-16 16:45
@Josue Nasini do u need the tkt back or should I complete it?
Tech B
2025-01-16 16:49
ok, im closing it, feel free to reopen if needed
Tech A
2025-01-16 17:27
Ok, thanks Sergey!
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