Enable TWAIN Scanner Module in TigerView 8

draft · imaging twaintigerviewpspixscanx

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:09

Source thread

thread_id: spaces/AAAA05BdS6s/threads/B7XIRxgCOd4 · 7 msgs · first 2025-01-18 · participants: Tech ATech B

Tech A 2025-01-18 18:12

Hey guys good afternoon I'm having a question here I'm installing a PSPIX Phosphor plate scanner for BWAY SMILES - The got a new PSPIX V2 - They need to use this Scanner with Tiger View 8, I already installed the TWAIN drivers, set up the scanner on the network, I have it detected on the TWAIN test, I need to integrate this with Tiger View but when checking the options everything is greyed out, I'm not able to change anything, any suggestions?

image/png image.png

**TWAIN Test application** is open on a Windows desktop displaying a **"Select Source"** dialog box. The available TWAIN sources listed include: **EPSON ET-4850 Series 6.5 (32-32)**, **HP OfficeJet Pro 7740 TWAIN 2.1 (32-32)**, **Jazz X-Ray TWAIN Data Source 1.1 (32-32)**, **Planmeca Twain Source 1.1501 (32-32)**, **ScanX - XRAYPC 1.40 (32-32)**, **ScanX 1.40 (32-32)**, and **TWAIN PSPIX generation-2 1.0 (32-32)** (currently highlighted/selected in blue). The dialog presents **Select** and **Cancel** buttons on the right side.

Tech A 2025-01-18 18:13

It detects down here the ScanX they have as well but I'm not able like to change the settings or anything

image/png image.png

**TigerView 8 Options** dialog is open on the **Hardware** tab (highlighted green in the right panel). Under **Available Hardware**, two devices are highlighted in green: **ScanX** and **TWAIN Sensor**, indicating they are currently selected/active. All **File Formats** (Video Still, Photo/Slide, Document, Import) are set to **JPEG** with a compression value of **10**; no error codes or warning messages are visible.

Tech B 2025-01-18 18:15

You have to enable the module. There should be a file adminwiz or something like that In tigerview folder But I do not remember if it needs the TV support to activate it or not

Tech B 2025-01-18 18:17

Tigerview is the same as Visix. See if there is anything about it i n KBs

Tech A 2025-01-18 18:36

I've searched on the folder for TigerView but there's no wizard or config file to set this up or enable it As of Visix, I do not see any info 😶‍🌫️ I read the Acteon manual but there's no info on how to integrate it, just the initial setup, I found some things online but no luck, I think would be good to reach TV support to check at this or any other idea?😵‍💫 So this image for TigerView, Tiger1 is the actual software TVArchive to archive images TVDRSClient is like to send files Other than that, not sure where else to look for 🫤

image/png image.png

**Windows File Explorer view of the TigerView8 directory on Local Disk (C:).** The folder contains 53 items, including multiple numbered audit log files (`audlog.txt.1` through `audlog.txt.9`), an `errlog` text document (3 KB, dated 6/18/2024), and several application executables: `Tiger1` (6,027 KB), `TVArchive` (590 KB), `TVDRSClient` (707 KB), along with their associated `.exe.config` files. Also visible are subdirectories labeled `Vatech`, `Vidar`, and `Viewer`, and two PNG files (`udi`, `udilight`), each 37 KB, dated 4/14/2023.

Tech B 2025-01-18 18:48

Its should be there. Anyways, u can tell them that scanx module needs to be activated by TV support and they are closed today, so we will address this on Monday

Tech A 2025-01-18 19:12

Copy that, I'll check with TV on Monday keep you updated

---
title: "Enable TWAIN Scanner Module in TigerView 8"
category: imaging
tags: ["twain", "tigerview", "pspix", "scanx"]
source_thread_id: "spaces/AAAA05BdS6s/threads/B7XIRxgCOd4"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:09:16"
participants: ["Tech A", "Tech B"]
---

# Enable TWAIN Scanner Module in TigerView 8

## Problem

When integrating a PSPIX V2 phosphor plate scanner with TigerView 8, the TWAIN drivers install successfully and the scanner appears in TWAIN test applications. However, in TigerView 8's Hardware options tab, all scanner settings appear greyed out and cannot be modified. The scanner devices (ScanX and TWAIN Sensor) are detected and highlighted in green under Available Hardware, but configuration options remain inaccessible.

## Resolution

The TWAIN scanner module in TigerView 8 requires activation by TigerView support before it can be configured:

1. Verify TWAIN drivers are properly installed and scanner appears in TWAIN test application
2. Confirm scanner is detected in TigerView 8 Hardware options (devices will show as highlighted in green)
3. Contact TigerView support to request activation of the scanner module
4. Once activated, scanner configuration options should become available in the Hardware tab

Note: An admin wizard or configuration file may exist in the TigerView installation directory to enable the module, but this was not located in the standard installation folder during troubleshooting.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/B7XIRxgCOd4`
- Attachments:
  - ![image.png](../attachments/B7XIRxgCOd4.B7XIRxgCOd4/image.png) — **TWAIN Test application** is open on a Windows desktop displaying a **"Select Source"** dialog box. The available TWAIN sources listed include: **EPSON ET-4850 Series 6.5 (32-32)**, **HP OfficeJet Pro 7740 TWAIN 2.1 (32-32)**, **Jazz X-Ray TWAIN Data Source 1.1 (32-32)**, **Planmeca Twain Source 1.1501 (32-32)**, **ScanX - XRAYPC 1.40 (32-32)**, **ScanX 1.40 (32-32)**, and **TWAIN PSPIX generation-2 1.0 (32-32)** (currently highlighted/selected in blue). The dialog presents **Select** and **Cancel** buttons on the right side.
  - ![image.png](../attachments/B7XIRxgCOd4.SlsydbpZTgw/image.png) — **Windows File Explorer view of the TigerView8 directory on Local Disk (C:).** The folder contains 53 items, including multiple numbered audit log files (`audlog.txt.1` through `audlog.txt.9`), an `errlog` text document (3 KB, dated 6/18/2024), and several application executables: `Tiger1` (6,027 KB), `TVArchive` (590 KB), `TVDRSClient` (707 KB), along with their associated `.exe.config` files. Also visible are subdirectories labeled `Vatech`, `Vidar`, and `Viewer`, and two PNG files (`udi`, `udilight`), each 37 KB, dated 4/14/2023.
  - ![image.png](../attachments/B7XIRxgCOd4.VVe795-eDxg/image.png) — **TigerView 8 Options** dialog is open on the **Hardware** tab (highlighted green in the right panel). Under **Available Hardware**, two devices are highlighted in green: **ScanX** and **TWAIN Sensor**, indicating they are currently selected/active. All **File Formats** (Video Still, Photo/Slide, Document, Import) are set to **JPEG** with a compression value of **10**; no error codes or warning messages are visible.

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