Fix DEXIS PAN scanner not appearing in patient preferences

draft · imaging dexisconfiguration-issue

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:09

Source thread

thread_id: spaces/AAAA05BdS6s/threads/8qBLm5q8s-k · 11 msgs · first 2025-01-20 · participants: Tech ATech B

Tech A 2025-01-20 18:32

Good afternoon guys, for Dr Jacobson Vermont office, we're having a little issue with Dexis and the PAN machine so Dexis is kinda acting up, when I go to Dexis Administration I select under the Scanner the DS Orthophos X-ray (I already tested it out with the TWAIN test and is good, showing the image to acquire) but when I go to the TEST patient, and click on the scanner button, nothing happens - from the patient chart if I go to preferences - DEXray and pull the list of the scanners, nothing is showing up I already went to another computer, pull the dexis.ini file and replace it on this computer but I'm still having the same problem, any ideas what can be done?

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**DEXIS Administration Panel — Tools & Preferences / DEXray Tab** - **Sensor:** 1 - DEXIS / KaVo - **Scanner:** DS Orthophos X-ray - **Digital Panorama:** Simulation - **Background Color:** 0 - Black - **Frame Removal:** 0; **Flip Scanned Images:** unchecked - **Startup View:** "Mouth" selected (highlighted in orange); History and Pano unselected - **ClearVu Mode:** "ClearVu 3.0" selected (highlighted in orange); 2.0 (Advanced) and 1.0 (Classic) unselected - **Record Measurement:** "Canal" selected (highlighted in orange); All and None unselected - **Length of RC File:** 20 (numeric entry field) - **5 Anterior FMS:** unchecked; **Flipped View:** unchecked; **Auto-Contrast:** unchecked - **Shown BW Series:** unchecked - A patient list is partially visible on the right with associated ID numbers (e.g., 325850, X00067, 324152, etc.) - No error messages or warning indicators visible; all settings appear to be in a standard configuration state.

Tech A 2025-01-20 18:34

When I go under preferences for the patient, and try to pull the list of the scanners where nothing is showing there, I click okay and this window shows asking for the registration number for DEXimage, but this expired back in 2019 so, I'm a little confused here

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**DEXIS Software Registration Dialog** The registration window for **DEXimage** component shows a **Previous Expiration Date of 8/12/2019** and a blank **New Expiration Date** field, with an empty **Registration Number** field awaiting input. The practice is identified as **Green Mountain Pediatric Dentistry**, phone **802-332-6808**, with DEXIS Customer Care contact information displayed (Alpharetta, GA; support@dexis.com). Available actions include **Print License Agreement**, **Show Introduction to DEXimage**, **Done**, and **Later**.

Tech B 2025-01-20 18:48

this popup appears in 2 cases: the practice does not have the active license for _that specific_ module or the workstation is not reaching the main Dexis DB to check the status of the licenses

Tech B 2025-01-20 18:49

here is the list of all active modules for this office

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**Component Licensing dialog** from a DEXis/Dexis dental imaging software installation at **Green Mountain Pediatric Dentistry**, Tel: **802-332-6808**. Checked (active) licenses: DEXray Intra-oral X-ray, DEXimage Video Imaging (8/12/2019), DEXwrite Report Writer, DEXscan Radiograph Scanning, DEXpan Digital Panoramic X-ray, DEXpsp Phosphor Plate Scanners, DEXnet Site License, DEXlink Link to PM Software. Unchecked (inactive) licenses: DEXimplant Implant Planning (5/18/2023), DEXclaim Insurance Claims (7/23/2020), Third Party Intra-oral X-ray (7/29/2021), DEXsync Database Synchronisation, DEXsecurity Execution Control. Several active components display a **"Hide"** button; inactive components do not.

Tech B 2025-01-20 18:50

the twain device can be integrated in several different ways: using Dexscan or Dexpan modules

Tech B 2025-01-20 18:51

in your case neither is used. Instead you are trying to click deximage which is the video aqc module

Tech B 2025-01-20 18:52

so, its either a misconfiguration in dexis settings or the wrong Dexis module is opened to acquire the PANs

Tech B 2025-01-20 18:52

@Juan Zappa

Tech B 2025-01-20 18:54

sos me in plz

Tech A 2025-01-20 18:54

On my way

Tech A 2025-01-20 18:54

752658485

---
title: "Fix DEXIS PAN scanner not appearing in patient preferences"
category: imaging
tags: ["dexis", "configuration-issue"]
source_thread_id: "spaces/AAAA05BdS6s/threads/8qBLm5q8s-k"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:09:46"
participants: ["Tech A", "Tech B"]
---

# Fix DEXIS PAN scanner not appearing in patient preferences

## Problem

DEXIS panoramic scanner (DS Orthophos X-ray) was configured correctly in DEXIS Administration and passed TWAIN testing, but when accessing a patient chart, the scanner button was non-functional and no scanners appeared in the patient preferences DEXray scanner list. When attempting to access the scanner list from patient preferences, a DEXimage registration dialog appeared requesting a registration number for an expired license (expiration date 8/12/2019).

The issue occurred at a Vermont office where the panoramic machine was properly detected at the system level but inaccessible from the patient workflow.

## Resolution

1. Verify the correct DEXIS module is being used for panoramic acquisition - DEXpan Digital Panoramic X-ray should be used for PAN machines, not DEXimage Video Imaging
2. Check that DEXpan Digital Panoramic X-ray license is active in the Component Licensing dialog (should be checked/active)
3. Confirm the workstation can reach the main DEXIS database to verify license status
4. If DEXimage registration dialog appears, this indicates either:
   - The practice lacks an active license for that specific module, or
   - The workstation cannot connect to the DEXIS database for license verification
5. Use DEXscan or DEXpan modules for TWAIN device integration rather than DEXimage, which is specifically for video acquisition

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/8qBLm5q8s-k`
- Attachments:
  - ![image.png](../attachments/8qBLm5q8s-k.8qBLm5q8s-k/image.png) — **DEXIS Administration Panel — Tools & Preferences / DEXray Tab**
  - ![image.png](../attachments/8qBLm5q8s-k.Xmw0XJKkaYY/image.png) — **DEXIS Software Registration Dialog**
  - ![image.png](../attachments/8qBLm5q8s-k.hZ1jCNh0Bzc/image.png) — **Component Licensing dialog**

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