Fix PDS RDP connection denied error after server reinstall

draft · remote-access rdppdsaccount-lockout

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:09

Source thread

thread_id: spaces/AAAA05BdS6s/threads/-AlBjf0gCiI · 2 msgs · first 2025-01-20 · participants: Tech ATech B

Tech A 2025-01-20 23:15

did anything change for pds recently and maybe I missed it? can't get Michelle to connect to the tsvr1 (172.17.130.10) which is what have always worked I think, but If I do connect her to HQ-TSVR2 it works. I do not see the tsvr1 in logmein anymore, is it okay to connect her directly to tsvr2? (172.17.130.11)

image/png image.png

**Remote Desktop Connection error dialog** reads: *"The connection was denied because the user account is not authorized for remote login."* The RDP client shows target computer IP **172.1x.xxx** (partially visible) and username **"pdsm[truncated]"**, with **"Allow me to save credentials"** checked. **OpenVPN Connect** panel shows status **CONNECTED** to profile **47.21.209.26 [client]**, VPN user **MStewart**, duration **00:10:26**, bytes in **196 B/S**, bytes out **166 B/S**, last packet received **4 sec ago**.

Tech B 2025-01-20 23:17

Yes. It was reinstalled. Point her to the other one- tsvr2

---
title: "Fix PDS RDP connection denied error after server reinstall"
category: remote-access
tags: ["rdp", "pds", "account-lockout"]
source_thread_id: "spaces/AAAA05BdS6s/threads/-AlBjf0gCiI"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:09:58"
participants: ["Tech A", "Tech B"]
---

# Fix PDS RDP connection denied error after server reinstall

## Problem
User unable to connect to PDS terminal server tsvr1 (172.17.130.10) via RDP, receiving error "The connection was denied because the user account is not authorized for remote login." The connection had previously worked without issues. The server was recently reinstalled and is no longer visible in LogMeIn.

## Resolution
1. Redirect the user to connect to the alternate terminal server HQ-TSVR2 (172.17.130.11) instead
2. Update any saved RDP connections to use the new server IP address
3. The original server (tsvr1) is unavailable due to reinstallation and user accounts need to be reconfigured

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/-AlBjf0gCiI`
- Attachments: - ![image.png](../attachments/-AlBjf0gCiI.-AlBjf0gCiI/image.png) — **Remote Desktop Connection error dialog** reads: *"The connection was denied because the user account is not authorized for remote login."* The RDP client shows target computer IP **172.1x.xxx** (partially visible) and username **"pdsm[truncated]"**, with **"Allow me to save credentials"** checked. **OpenVPN Connect** panel shows status **CONNECTED** to profile **47.21.209.26 [client]**, VPN user **MStewart**, duration **00:10:26**, bytes in **196 B/S**, bytes out **166 B/S**, last packet received **4 sec ago**.

Generated article

draft