Resolve DEXIS 3D-View Component License Expired Error
draft · imaging dexis
Generated by docuprocessor
(prompt article/v3)
· 2026-04-22 15:16
Source thread
thread_id: spaces/AAAA05BdS6s/threads/XEFOH2jX0ks
· 29 msgs
· first 2025-01-21
· participants: Tech ATech BTech C
Tech A
2025-01-21 17:54
QQ; for Blooming Smiles Dental, they usually take a 3D Scan which generate an image in dexis, then they double click it and INVIVO opens up with the 3D information, but now when doing that they got this message:
image/png
Screenshot 2025-01-21 124833.png
**DEXIS Software – Registration Dialog (3D-View Component)**
A Registration dialog box is displayed in DEXIS dental imaging software, indicating the **3D-View component** license has expired; the **Previous Expiration Date** reads **1/17/2025** and the **New Expiration Date** and **Registration Number** fields are blank/empty. The practice is listed as **Dr. Karen Altszuler**, phone **212-688-2820**, and the dialog instructs the user to contact DEXIS Customer Care (Tel: **888-275-5286**) to obtain a new registration number. A CBCT axial slice image is visible in the background viewer, dated **1/21/2025**, with patient header showing **Draude, James \*6/24/1963 (06241963)**.
Tech A
2025-01-21 17:55
This is the Component liense....Will this be a license issue or something else might be doing it!
Tech B
2025-01-21 17:57
probably you are opeining the wrong copy of Dexis
Tech A
2025-01-21 18:01
wrong copy?
Tech B
2025-01-21 18:01
i explained this office in details not long ago
Tech C
2025-01-21 18:02
https://wiki.dentalht.com/en/clients/bloomingsmiles
Tech B
2025-01-21 18:02
i just tagged you in that post
Tech B
2025-01-21 18:04
also, the next day after I did that, they called back and asked me to undo whatever I did because of some mental issues
Tech B
2025-01-21 18:04
so, it should be back to original setup where they have a separate Dexis in that aqc PC
Tech A
2025-01-21 18:12
this is the patient and the Dexis they used to take this 3D
image/png
image.png
**DEXIS Administration Software – Registration Dialog**
A "Registration" popup is displayed within the DEXIS Administration application, showing **Practice: Dr. Karen Altszuler**, **Phone: 212-688-2820**, **Component: DEXpan**, **Prev. Expiration Date: 12/27/2024**, with the **New Expiration Date and Registration Number fields blank/empty**. The message indicates a 30-day evaluation period and instructs the user to contact DEXIS Customer Care at **888-275-5286** or **dexsupport@kavo.com** to obtain a valid license registration number. The active patient record shown in the background is **Draude, James (06241963)**.
Tech B
2025-01-21 18:13
its not. the lic should be under dr Radwan.
Tech B
2025-01-21 18:13
sos me in
Tech A
2025-01-21 18:14
197205619
Tech B
2025-01-21 18:15
show me which DExis they open
Tech B
2025-01-21 18:16
wrong
Tech A
2025-01-21 18:16
that one, and thats the patient
Tech B
2025-01-21 18:16
this is Dexis for the other office
Tech B
2025-01-21 18:17
well, there is a shortcut called DEXIS Dr Kia.
Tech B
2025-01-21 18:17
Rommell, why are you searching it? its RIGHT on the desktop
Tech A
2025-01-21 18:18
so they took it in the wrong dexis?
Tech A
2025-01-21 18:18
cause the patient is not even coming up in DR Kia dexis
Tech B
2025-01-21 18:19
who is using the PC now?
Tech A
2025-01-21 18:19
they
Tech B
2025-01-21 18:19
who are you talking with?
Tech A
2025-01-21 18:19
Paula
Tech B
2025-01-21 18:19
let me join the call
Tech A
2025-01-21 18:20
Alright!
Tech A
2025-01-21 18:28
Thanks Sergey!
Tech B
2025-01-21 18:28
np
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