Recover Missing X-rays from XrayVision After Software Crash

draft · imaging xrayvisionmissing-imagesdata-recovery

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:16

Source thread

thread_id: spaces/AAAA05BdS6s/threads/vYeHCeBTf2Q · 3 msgs · first 2025-01-22 · participants: Tech ATech B

Tech A 2025-01-22 18:38

Guys, question, for Downtown Dental - Brooklyn, they are trying to recover missing xrays taken on May 30th 2024 on Apterix XrayVision, according to the documentation https://apteryximaging.planetdds.com/hc/en-us/articles/4407881937051-Finding-Missing-Images-XVCapture-DCV?input_string=missing+xrays+taken+on+may+2024, if the XrayVision crashed during capture the software should store the images within the SafetyCache folder within the server (which is empty), or it will delete them and send them to the recycle bin and will automatically deleted (also empty), tried using the option within Xrayvision, database, Database Utilities and Find images by Date and there is nothing for that patient within that date frame, is there any other process that I might be missing or we are out of luck this time?

image/png image.png

**XrayVision software** is open on a Windows desktop, displaying a dropdown menu under **Database Utilities**. The menu option **"Find Images By Date"** is highlighted/indicated with a red arrow. The top menu bar shows the status message **"Uploading clipboard 59%"** in a highlighted green/yellow bar, suggesting an active upload process in progress.

Tech B 2025-01-22 18:42

logically speaking, it might be saved to a temp folder on the local PC as well. I do not know the location of the temp folder but it should be easy to determine one.

Tech A 2025-01-22 18:44

I will check on that also, thanks for the suggestion.

---
title: "Recover Missing X-rays from XrayVision After Software Crash"
category: imaging
tags: ["xrayvision", "missing-images", "data-recovery"]
source_thread_id: "spaces/AAAA05BdS6s/threads/vYeHCeBTf2Q"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:16:29"
participants: ["Tech A", "Tech B"]
---

# Recover Missing X-rays from XrayVision After Software Crash

## Problem
A client office reported missing x-rays taken on May 30th 2024 using Apterix XrayVision software. The images were not found in the expected recovery locations after a suspected software crash during capture. The SafetyCache folder on the server was empty, the recycle bin was empty, and the Database Utilities "Find Images By Date" function returned no results for the patient within the specified date range.

## Resolution
When XrayVision images go missing after a software crash, check these locations in order:

1. Check the SafetyCache folder on the XrayVision server (primary recovery location for crashed captures)
2. Check the system recycle bin for automatically deleted images
3. Use XrayVision Database Utilities → Find Images By Date to search for the patient and date range
4. Check temporary folders on the local PC where the x-rays were captured, as images may be temporarily stored there during the capture process

If all locations are empty or return no results, the images may not be recoverable.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/vYeHCeBTf2Q`
- Attachments: - ![image.png](../attachments/vYeHCeBTf2Q.vYeHCeBTf2Q/image.png) — **XrayVision software** is open on a Windows desktop, displaying a dropdown menu under **Database Utilities**. The menu option **"Find Images By Date"** is highlighted/indicated with a red arrow. The top menu bar shows the status message **"Uploading clipboard 59%"** in a highlighted green/yellow bar, suggesting an active upload process in progress.

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