Fix MD OfficeMail 2FA login failures after setup

draft · accounts-and-access 2fapassword-issue

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:16

Source thread

thread_id: spaces/AAAA05BdS6s/threads/0fHHTMKTkAc · 7 msgs · first 2025-01-22 · participants: Tech ATech B

Tech A 2025-01-22 18:54

has anyone seen this for mdoffice? we needed to remove 2fa to setup on another phone, I removed it, then she scanned the code, we enable it, but when trying to login, it takes the password, but when the 2fa code is entered, it gives this message, if I disable 2fa again, works fine, we can login, we go through the process of enabling it. same thing again o.o

image/png image.png

**MD OfficeMail – HIPAA Compliant Email Service login page.** A failed login attempt is displayed with the error message in red: **"Login failed / A001 NO [ALERT] omalbany@pdsmgmt.com password wrong or not a valid user."** The username field shows **"omalbany"** at domain **"pdsmgmt.com"**; the password field is populated (masked); the "Remember me" checkbox is unchecked.

Tech B 2025-01-22 18:55

Thats new…

Tech B 2025-01-22 18:56

Try to do it with your phone and see if its an issue or the user is being user

Tech A 2025-01-22 19:00

alright, I will do some testing myself

Tech A 2025-01-22 19:00

let me se e

Tech A 2025-01-22 20:07

tested it on my end, it worked, then did it with her again, and it worked, so no idea, maybe it was glitching out for a moment

Tech B 2025-01-22 20:49

(no text)

---
title: "Fix MD OfficeMail 2FA login failures after setup"
category: accounts-and-access
tags: ["2fa", "password-issue"]
source_thread_id: "spaces/AAAA05BdS6s/threads/0fHHTMKTkAc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:16:38"
participants: ["Tech A", "Tech B"]
---

# Fix MD OfficeMail 2FA login failures after setup

## Problem
MD OfficeMail users may experience login failures immediately after setting up 2FA. The system accepts the password but rejects the 2FA code with error message "Login failed / A001 NO [ALERT] [username] password wrong or not a valid user." The same credentials work normally when 2FA is disabled. This appears to be a temporary system glitch that resolves itself.

## Resolution
1. Wait a few minutes after initial 2FA setup before attempting login
2. If the error persists, try the setup process again from the beginning:
   - Remove 2FA from the account
   - Re-scan the QR code on the user's device
   - Re-enable 2FA
   - Test login again
3. If issues continue, test the setup process with a different device to isolate whether the problem is user-specific or system-wide

The issue typically resolves on its own after a brief delay, suggesting temporary synchronization problems between the 2FA system and login validation.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/0fHHTMKTkAc`
- Attachments: - ![image.png](../attachments/0fHHTMKTkAc.0fHHTMKTkAc/image.png) — **MD OfficeMail – HIPAA Compliant Email Service login page.**
A failed login attempt is displayed with the error message in red: **"Login failed / A001 NO [ALERT] omalbany@pdsmgmt.com password wrong or not a valid user."**
The username field shows **"omalbany"** at domain **"pdsmgmt.com"**; the password field is populated (masked); the "Remember me" checkbox is unchecked.

Generated article

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