Fix Visix Pro database connection failure preventing X-ray saves

draft · imaging database-errorconnection-failurevisixgendex

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:17

Source thread

thread_id: spaces/AAAA05BdS6s/threads/_jBFHyiE6zY · 9 msgs · first 2025-01-23 · participants: Tech ATech B

Tech A 2025-01-23 14:57

For Plaza Dental, They are using Visix to take Xrays with a GXS-700 sensor, they took 11 Xrays but when trying to save them are getting this error: The following unexpected error occurred while attempting to save Imag to the visix, Database error; 2147467259

image/png image.png

**Visix Pro** application dialog displays the following error message: *"The following unexpected error occurred while attempting to save an image to the Visix Pro database: Error -2147467259, Connection failure."* Two options are presented: **Retry** and **Cancel**. At the bottom of the screen, a **Gendex Devices** dropdown shows **GXS-700** selected, with an **Initialized** status indicator displaying a solid green bar.

Tech B 2025-01-23 14:58

is the server reachable?

Tech A 2025-01-23 14:58

at 1st network path to server was no accessible we did a net authentication, also set connection to private

Tech A 2025-01-23 14:58

it was not before, now it is! but still!

Tech B 2025-01-23 15:01

have you tried to close and reopen the software and try again?

Tech A 2025-01-23 15:02

did not want to do that yet due to risking losing the Xray taken

Tech A 2025-01-23 15:02

there is an option to export them,

image/png image.png

The screenshot shows a right-click context menu in what appears to be a dental imaging software application, with the **Export > Standard** submenu expanded, revealing three export destination options: **Hard Disk/Memory Stick...**, **CD...**, and **DVD...**. The background displays two dental radiograph images labeled **Image 7** and **Image 8**, each outlined in green selection borders. No error codes, diagnostic indicators, or hardware identifiers are visible.

Tech B 2025-01-23 15:03

ok, try that. But it will fail most likely because the export option assumes the image is saved int the DB you can try and copy it from the temp folder and reimport later

Tech A 2025-01-23 15:15

It let me export them, and then i could import it with no issues!! Thanks Sergey!

---
title: "Fix Visix Pro database connection failure preventing X-ray saves"
category: imaging
tags: ["database-error", "connection-failure", "visix", "gendex"]
source_thread_id: "spaces/AAAA05BdS6s/threads/_jBFHyiE6zY"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:17:02"
participants: ["Tech A", "Tech B"]
---

# Fix Visix Pro database connection failure preventing X-ray saves

## Problem
Visix Pro displayed error "The following unexpected error occurred while attempting to save an image to the Visix Pro database: Error -2147467259, Connection failure" when trying to save 11 X-rays taken with a GXS-700 sensor. The sensor showed as initialized and functioning normally. Initial network connectivity issues to the server were resolved by performing network authentication and setting the connection to private, but the database save error persisted even after server connectivity was restored.

## Resolution
1. Right-click on the X-ray images in Visix Pro
2. Select **Export > Standard > Hard Disk/Memory Stick...**
3. Export the images to a local location
4. After export completes, import the images back into Visix Pro

This workaround allows preservation of the X-ray data when the direct database save function fails due to connection issues.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/_jBFHyiE6zY`
- Attachments:
  - ![image.png](../attachments/_jBFHyiE6zY.4EYzaSKSHgo/image.png) — The screenshot shows a right-click context menu in what appears to be a dental imaging software application, with the **Export > Standard** submenu expanded, revealing three export destination options: **Hard Disk/Memory Stick...**, **CD...**, and **DVD...**. The background displays two dental radiograph images labeled **Image 7** and **Image 8**, each outlined in green selection borders. No error codes, diagnostic indicators, or hardware identifiers are visible.
  - ![image.png](../attachments/_jBFHyiE6zY._jBFHyiE6zY/image.png) — **Visix Pro** application dialog displays the following error message: *"The following unexpected error occurred while attempting to save an image to the Visix Pro database: Error -2147467259, Connection failure."* Two options are presented: **Retry** and **Cancel**. At the bottom of the screen, a **Gendex Devices** dropdown shows **GXS-700** selected, with an **Initialized** status indicator displaying a solid green bar.

Generated article

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