Resolve excessive user sessions on terminal server

draft · practice-management pdssession-managementserver

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:17

Source thread

thread_id: spaces/AAAA05BdS6s/threads/n9wFJSVMV4I · 4 msgs · first 2025-01-24 · participants: Tech ATech B

Tech A 2025-01-24 14:20

Can anyone please explain me this search result? :)

image/png image.png

A remote management console (likely ConnectWise or similar RMM platform) shows a search for **"vanessa"** returning **1 result**: a computer named **"PDS 365DC - TS01"** with hostname **TS01.pdsmgmt.local**, assigned to group **"PDS - DATA CENTER"**, status **"Online"**, and external IP **66.216.5.180**. A **red error/alert indicator (circle with exclamation mark)** is present in the Health column for this device. The logged-in user is identified as **"Sergey Staroub / User of Michael"**.

Tech B 2025-01-24 14:23

logged in user:

image/png image.png

The screen displays a "Logged in user(s)" tooltip popup from a Windows session management interface, showing **23 active user sessions** under the domain **PDSMGMT**, with usernames listed (e.g., CHernandez, GViola, JAgreda, etc.), plus one session under **TS01\Administrator**. Two hyperlinks are visible at the bottom: **"See details"** and **"See remote connections."** No error codes, part numbers, or hardware indicators are present.

Tech A 2025-01-24 14:24

🤯

Tech A 2025-01-24 14:24

thank you

---
title: "Resolve excessive user sessions on terminal server"
category: practice-management
tags: ["pds", "session-management", "server"]
source_thread_id: "spaces/AAAA05BdS6s/threads/n9wFJSVMV4I"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:17:17"
participants: ["Tech A", "Tech B"]
---

# Resolve excessive user sessions on terminal server

## Problem
A PDS terminal server (TS01.pdsmgmt.local) was showing a health alert in the remote management console. Investigation revealed 23 active user sessions under the PDSMGMT domain, plus one Administrator session, indicating users were not properly logging out or sessions were not timing out correctly.

## Resolution
1. Access the terminal server's session management interface
2. Review the "Logged in user(s)" tooltip to identify all active sessions
3. Use "See details" and "See remote connections" links to investigate specific sessions
4. Terminate inactive or abandoned user sessions as appropriate
5. Consider implementing session timeout policies to prevent future accumulation of idle sessions
6. Monitor the server health status to confirm the alert clears after session cleanup

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/n9wFJSVMV4I`
- Attachments:
  - ![image.png](../attachments/n9wFJSVMV4I.Z625HTo5t0I/image.png) — The screen displays a "Logged in user(s)" tooltip popup from a Windows session management interface, showing **23 active user sessions** under the domain **PDSMGMT**, with usernames listed (e.g., CHernandez, GViola, JAgreda, etc.), plus one session under **TS01\Administrator**. Two hyperlinks are visible at the bottom: **"See details"** and **"See remote connections."** No error codes, part numbers, or hardware indicators are present.
  - ![image.png](../attachments/n9wFJSVMV4I.n9wFJSVMV4I/image.png) — A remote management console (likely ConnectWise or similar RMM platform) shows a search for **"vanessa"** returning **1 result**: a computer named **"PDS 365DC - TS01"** with hostname **TS01.pdsmgmt.local**, assigned to group **"PDS - DATA CENTER"**, status **"Online"**, and external IP **66.216.5.180**. A **red error/alert indicator (circle with exclamation mark)** is present in the Health column for this device. The logged-in user is identified as **"Sergey Staroub / User of Michael"**.

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