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Fix Dexis Export Failure Due to Offline Network Path

draft · imaging network-pathexport-failuredexis

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:17

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thread_id: spaces/AAAA05BdS6s/threads/X4YFHeQUj78 · 7 msgs · first 2025-01-24 · participants: Tech ATech B

Tech A 2025-01-24 17:24
for Anthony S. Lambrakos DDS PLLC, Dexis export error: "Export Failed, could not store."
image/png Screenshot 2025-01-24 121411.png
The "Export Images" dialog box displays an error popup reading **"Export failed. Could not store."** The export destination is set to `\\server2012\DOCS\PVT Backup`, with **JPEG (JPG)** format selected and the **Desktop** tab active. Image set **5-7** (dated 2/27/2014) has its checkbox selected in the export list.
Tech A 2025-01-24 17:25
checking the PAth, its offline, can reach out via file explorer, cause apparently was set up to ; available offline, but can not reach that server2012 via ping.
image/png image.png
**Screenshot: Windows File Explorer — "docs (\\server2012) Properties" dialog, Offline Files tab.** The dialog displays the message: *"This folder is offline because of a network disconnection or unavailable shared folder."* The folder name is **docs**, located at **\\server2012**; the folder icon shows a red X indicating an offline/unavailable state. The **"Always available offline"** checkbox is present but grayed out, and the **"Sync now…"** button is also grayed out/inactive.
Tech A 2025-01-24 17:25
(no text)
image/png image.png
**Desktop Properties – Offline Files Tab** A Windows File Explorer dialog box shows the "Desktop Properties" window open to the **Offline Files** tab, displaying a folder named **"PVT Backup"** located at **`\\server2012\docs`**. An error icon (red X) is present with the message: **"This folder is offline because of a network disconnection or unavailable shared folder."** The **"Always available offline"** checkbox is checked/greyed out, and a **"Sync now…"** button is visible but appears inactive.
Tech A 2025-01-24 17:26
found this path on the current server: \\192.168.1.220\users$\PVT\PVT Backu...but when trying to repoint "Desktop" to this new path error:
image/png Screenshot 2025-01-24 120537.png
**On-screen Error Message – Windows File Explorer** A Windows dialog box displays the error: *"Failed to redirect the folder because the source folder '\\server2012\DOCS\PVT Backup' is offline. The network path was not found."* In the background, File Explorer shows a Desktop Properties window open with tabs labeled General, Offline Files, Location, and Previous Versions, alongside a file navigation pane listing local folders (Desktop, Downloads, Documents) and a highlighted "Desktop" entry dated **1/24/2025 11:56 AM**. A command prompt window is partially visible in the upper left, showing ping statistics with responses from **192.168.1.x** addresses.
Tech B 2025-01-24 17:49
there was a server replacement performed like a week ago or so. server2012 is th old server that no longer exists. you need to repoint that PC to the new location and when it asks yo uto move the file, say no.
Tech B 2025-01-24 17:49
the reason it fails to export, is because the destination is not reachable.
Tech A 2025-01-24 17:57
Alright, gonna do the same for Documents and Pictures folder. Thanks so much!

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