Fix Dentrix-Dexis Integration Error After Reinstallation

draft · practice-management dentrixdexis

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:22

Source thread

thread_id: spaces/AAAA05BdS6s/threads/D1oGGfkQSm8 · 4 msgs · first 2025-01-28 · participants: Tech ATech BTech C

Tech A 2025-01-28 14:25

Hey guys, any ideas here? I tried to reinstall Dentrix, Dexis Integrator, renamed cust folders, killed all chart related processes, still doing the same. Not sure if this is a permission thing, but I'm using an admin account to test

video/mp4 20250128-1423-53.9209600.mp4

Tech B 2025-01-28 15:27

Do they have AV? Add chart to exceptions. You can compare registry entry for patient chart .exe

Tech C 2025-01-28 15:35

@Josue Nasini what was the fix?

Tech A 2025-01-28 15:36

No fix yet. I called Dentrix, they told me that they do not have issues from their side. They disabled the integrator from the registry, and we are not getting that error, also if we uninstall the integrator, we do not get that error. They told me to call Dexis -.-

---
title: "Fix Dentrix-Dexis Integration Error After Reinstallation"
category: practice-management
tags: ["dentrix", "dexis"]
source_thread_id: "spaces/AAAA05BdS6s/threads/D1oGGfkQSm8"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:22:21"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Fix Dentrix-Dexis Integration Error After Reinstallation

## Problem
A persistent error occurs when launching patient charts in Dentrix despite multiple troubleshooting attempts. The error persists after reinstalling Dentrix, reinstalling Dexis Integrator, renaming customer folders, and killing all chart-related processes. The issue appears to be related to the Dexis Integrator component, as disabling the integrator from the registry or uninstalling it completely eliminates the error.

## Resolution
No complete resolution was reached in this discussion. The following diagnostic steps were confirmed:

1. Verify antivirus software is not blocking the patient chart executable - add chart.exe to AV exceptions if present
2. Compare registry entries for the patient chart executable between working and non-working systems
3. Contact Dentrix support first - they can disable the Dexis integrator from the registry as a temporary workaround
4. If Dentrix support confirms no issues on their end, escalate to Dexis support for integrator-specific troubleshooting

The issue appears to be specifically with the Dexis Integrator component rather than core Dentrix functionality.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/D1oGGfkQSm8`
- Attachments: - ![20250128-1423-53.9209600.mp4](../attachments/D1oGGfkQSm8.D1oGGfkQSm8/20250128-1423-53.9209600.mp4)

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