Access PDS Email Server Admin Account for Password Reset Issues

draft · accounts-and-access vendor-contactaccount-lockoutpassword-reset

Generated by docuprocessor (prompt article/v3) · 2026-04-22 04:24

Source thread

thread_id: spaces/AAAA05BdS6s/threads/SJONnXC6Okc · 5 msgs · first 2024-02-12 · participants: Tech ATech BTech C

Tech A 2024-02-12 21:35

Do we have an admin account for pds email server? We are trying to reset a password (nexhealth), but the email is not reaching the mailbox cc@Albert Khaydatov

Tech B 2024-02-12 21:39

its on the headquarters pds bitrix account, you need to go to > https://drmail.mdofficemail.com/cgi/user.cgi and enter the credentials there, the one that ends in pdsmgmt.com or something like that

Tech A 2024-02-12 21:40

Thanks, now I can run a message trace

image/png image.png

This image is not a technical equipment image. It appears to be a four-panel animated cartoon sequence and contains no error codes, equipment labels, indicator lights, part numbers, or diagnostic information relevant to a technical knowledge base.

Tech B 2024-02-12 21:41

I don't think that 1960 horrible looking interface from mdoffice has that, but good luck :D

Tech C 2024-02-12 21:42

tracing emails option are there, just very basic.

---
title: "Access PDS Email Server Admin Account for Password Reset Issues"
category: accounts-and-access
tags: ["vendor-contact", "account-lockout", "password-reset"]
source_thread_id: "spaces/AAAA05BdS6s/threads/SJONnXC6Okc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T04:24:31"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Access PDS Email Server Admin Account for Password Reset Issues

## Problem
Password reset emails for services like NexHealth are not reaching PDS email mailboxes. This prevents users from completing password reset workflows when the reset emails fail to deliver to their designated PDS email addresses.

## Resolution
1. Navigate to the PDS email server admin interface at https://drmail.mdofficemail.com/cgi/user.cgi
2. Log in using the headquarters PDS Bitrix account credentials (the account ending in pdsmgmt.com)
3. Use the email tracing functionality to investigate delivery issues
4. Note that the tracing options are basic but sufficient for troubleshooting email delivery problems

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/SJONnXC6Okc`
- Attachments: - ![image.png](../attachments/SJONnXC6Okc.nmKjBjPe6bE/image.png) — This image is not a technical equipment image. It appears to be a four-panel animated cartoon sequence and contains no error codes, equipment labels, indicator lights, part numbers, or diagnostic information relevant to a technical knowledge base.

Generated article

draft