Redirect Remote Billing Service from Server RDP to Dedicated Remote PCs

draft · remote-access rdpserverremote-pc

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:23

Source thread

thread_id: spaces/AAAA05BdS6s/threads/tYjQ88tG-rc · 4 msgs · first 2025-01-29 · participants: Tech ATech B

Tech A 2025-01-29 15:27

@all do we know who setup Dental Billing Solutions to access Soul Dental Amsterdam? They are doing RDP directly to the server for some reason even though they have dedicated PCs for that matter.

Tech A 2025-01-29 15:29

@Jose Garcia @Joseph Caiazzo

Tech B 2025-01-29 15:30

it was already setup when I did takeover. The old IT set up the tailscale virtual vpn software. we added remote pcs a few months ago since they were complaining about slowness. Whats the issue?

Tech A 2025-01-29 15:31

the issue is that they use server instead of the remote PCs.

---
title: "Redirect Remote Billing Service from Server RDP to Dedicated Remote PCs"
category: remote-access
tags: ["rdp", "server", "remote-pc"]
source_thread_id: "spaces/AAAA05BdS6s/threads/tYjQ88tG-rc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:23:22"
participants: ["Tech A", "Tech B"]
---

# Redirect Remote Billing Service from Server RDP to Dedicated Remote PCs

## Problem
A billing service was connecting directly to the practice server via RDP instead of using dedicated remote PCs that were specifically set up for their access. The practice had implemented dedicated remote PCs months earlier to address performance complaints, but the billing service continued using the original server connection established by previous IT support through Tailscale VPN software.

## Resolution
1. Contact the billing service to inform them of the dedicated remote PC setup
2. Provide new RDP connection details for the dedicated remote PCs instead of the server
3. Verify the billing service can successfully connect to the dedicated remote PCs
4. Once confirmed working, disable or restrict the billing service's direct server RDP access
5. Document the change and ensure all relevant staff know the billing service should only use the dedicated remote PCs

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/tYjQ88tG-rc`

Generated article

draft