Fix TSScan not detecting scanner in PDS RemoteApp environment

draft · imaging pdsscanning-workflowtsscanremoteapp

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:30

Source thread

thread_id: spaces/AAAA05BdS6s/threads/3ZLeDHF41aU · 2 msgs · first 2025-02-03 · participants: Tech A

Tech A 2025-02-03 19:36

Hey guys, I'm having an issue at PDS MALONE. I cannot scan from TSScan. When I open it, no scanner shows, the app is opening trough remoteapps. I tried to install again TSScan, but still not working, still opening trough remoteapps. Any ideas?

Tech A 2025-02-03 19:42

Working now, had to reboot the computer to make it work..

---
title: "Fix TSScan not detecting scanner in PDS RemoteApp environment"
category: imaging
tags: ["pds", "scanning-workflow", "tsscan", "remoteapp"]
source_thread_id: "spaces/AAAA05BdS6s/threads/3ZLeDHF41aU"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:30:46"
participants: ["Tech A"]
---

# Fix TSScan not detecting scanner in PDS RemoteApp environment

## Problem
TSScan application fails to detect any scanners when launched through RemoteApp in a PDS environment. The application opens normally but shows no available scanning devices, preventing document scanning functionality. Reinstalling TSScan does not resolve the issue as the application continues to launch through RemoteApp without scanner detection.

## Resolution
1. Reboot the computer running TSScan
2. Launch TSScan again to verify scanner detection is restored

The system reboot resolves the scanner detection issue without requiring additional software reinstallation or configuration changes.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/3ZLeDHF41aU`

Generated article

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