Apply Modified Default Coverage Table to Insurance Companies in Dentrix

draft · practice-management dentrixpatient-recordseligibility

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:31

Source thread

thread_id: spaces/AAAA05BdS6s/threads/oZg9hb60jcI · 5 msgs · first 2025-02-03 · participants: Tech ATech B

Tech A 2025-02-03 21:19

Hey Guys, question, does anyone know if this is possible? We have a request from Cathy at 3V Dental - Massapequa, they are not under support for Dentrix, and they are trying to modify the Default Coverage Table that shows up when going to patient family file, double click on Primary Dental Insurance, and Coverage table, they wanted to add a new Procedure Category under the Coverage Table and would like to show up as default, however, we were able to modify the DEFAULT COVERAGE TABLE but is still not showing up as the default one when clicking on Coverage Table, in order for us to have it as default we need to select the one that we modified on the right hand drop down, any idea or suggestions? https://hsps.pro/Dentrix/Help/mergedProjects/Office%20Manager/Reference_Utilities/Dental_Insurance_Coverage_Tables/Editing_the_default_insurance_coverage_tables.htm

image/png image.png

The screen displays a **Dental Insurance Benefits and Coverage** dialog for **Delta Dental of Missouri / City of Myrtle Beach**, Plan ID **61941000**, Subscriber ID **073-76-0181**. The **Coverage Table** is visible, showing procedure code ranges D0100–D9999 with coverage percentages ranging from **0 to 100%**, deductible types (Preventive, Standard, Other), and Co-Pay values all listed as **$0.00**; a tooltip/dropdown is active over the **D2900–D2999** row labeled "Other Restor." The **Benefit Begin Date** for both Subscriber and Patient is **5/27/2020**, and no Pre-Auth Required checkboxes are checked.

Tech A 2025-02-03 21:20

(no text)

video/mp4 ScreenRecorder_2025-02-03 15-17-10.mp4

Tech B 2025-02-03 21:55

Whe you modified that coverage table, it needs to be applied to the isrunace companies. Did you do that?

Tech B 2025-02-03 21:57

also, check if the other offices of Dr Volk have Dentrix support and you can call under that number if they do and have them explain this to you on another server so you can replicate here. Just dont apply any changes to the original server. Or tell them Dentrix support that you are not ready to do it now but would like to know how its done

Tech A 2025-02-03 22:02

not sure how to do that, on the documentation didnt see any details about applying to the insurance companies, but I will double check.

---
title: "Apply Modified Default Coverage Table to Insurance Companies in Dentrix"
category: practice-management
tags: ["dentrix", "patient-records", "eligibility"]
source_thread_id: "spaces/AAAA05BdS6s/threads/oZg9hb60jcI"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:31:02"
participants: ["Tech A", "Tech B"]
---

# Apply Modified Default Coverage Table to Insurance Companies in Dentrix

## Problem
A client office modified the default coverage table in Dentrix to add a new procedure category, but the modified table does not appear as the default when accessing Coverage Table through patient family file > Primary Dental Insurance > Coverage table. The modified table only appears when manually selected from the dropdown menu on the right side of the dialog.

## Resolution
After modifying the default coverage table, the changes must be applied to the insurance companies for the modified table to become the default:

1. Navigate to the insurance company setup in Dentrix
2. Apply the modified coverage table to the specific insurance companies that should use it
3. Verify the modified table now appears as the default when accessing patient insurance coverage tables

The exact steps for applying coverage tables to insurance companies were not detailed in the original Dentrix documentation referenced, so additional research or Dentrix support consultation may be required for the specific procedure.

Alternative approach: If other offices in the practice group have Dentrix support, contact Dentrix support under that account to have them demonstrate the process on a test server before implementing on the production system.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/oZg9hb60jcI`
- Attachments:
  - ![ScreenRecorder_2025-02-03 15-17-10.mp4](../attachments/oZg9hb60jcI.khwNAUTudJQ/ScreenRecorder_2025-02-03 15-17-10.mp4)
  - ![image.png](../attachments/oZg9hb60jcI.oZg9hb60jcI/image.png) — The screen displays a **Dental Insurance Benefits and Coverage** dialog for **Delta Dental of Missouri / City of Myrtle Beach**, Plan ID **61941000**, Subscriber ID **073-76-0181**. The **Coverage Table** is visible, showing procedure code ranges D0100–D9999 with coverage percentages ranging from **0 to 100%**, deductible types (Preventive, Standard, Other), and Co-Pay values all listed as **$0.00**; a tooltip/dropdown is active over the **D2900–D2999** row labeled "Other Restor." The **Benefit Begin Date** for both Subscriber and Patient is **5/27/2020**, and no Pre-Auth Required checkboxes are checked.

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