Resolve Synology NAS network connectivity and share access issues

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Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:37

Source thread

thread_id: spaces/AAAA05BdS6s/threads/fBvjlDbdHfM · 22 msgs · first 2025-02-04 · participants: Tech ATech B

Tech A 2025-02-04 15:06

Guys, question, I have this ticket https://bitrix.dentalht.com/workgroups/group/5/tasks/task/view/194087/ about the Meridian Dental Group has NAS disconnected, I spoke with Clement, he was able to restart the NAS, changed the ethernet cable, also changed the port where the ethernet cable was connected, and we are still not able to ping the NAS IP nor access through the website with the IP, he said that last time they needed to restart the router three times in order to make it work, is there anything else that we can try aside from restarting the router? I also checked other tickets in which we only rebooted the NAS however this time didn't work.

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The screenshot shows a Windows Explorer file system view with two mapped network drives: **novastorbackup (\\10.10.63.146) (Y:)** and **Office (\\server) (Z:)**. Both drives appear under "Network locations (2)" in the right pane; the **Office (\\server) (Z:)** drive shows a storage bar indicating approximately **173 GB free of 781 GB**, while the **novastorbackup (Y:)** drive icon appears to have a degraded or disconnected visual indicator (green overlay appears faded/partial). Red annotation marks are drawn on the image highlighting both mapped drive entries in the left navigation pane and the novastorbackup drive in the right pane.

Tech B 2025-02-04 15:07

is it Synology NAS?

Tech A 2025-02-04 15:07

Yes, it is

Tech B 2025-02-04 15:07

it should have LEDs indicating the status

Tech A 2025-02-04 15:08

this was the last pic

image/png image.png

**Synology NAS device** (model not fully visible) with **4 green LED indicator lights** illuminated on the left panel (likely STATUS, LAN, DISK 1, DISK 2) and **1 blue LED** lit at the bottom front, consistent with normal power/activity status. No error indicators, amber/red LEDs, or warning lights are visible. No visible physical damage or configuration anomalies noted.

Tech B 2025-02-04 15:08

also, the IP from the screenshot looks dynamic to me

Tech B 2025-02-04 15:08

have you tried doing the netscan or using find.synology.com?

Tech A 2025-02-04 15:09

I ran the netscan and was not finding anything on the server, I haven't try the find.synology, will try now.

Tech A 2025-02-04 15:10

I think that worked

Tech A 2025-02-04 15:10

(no text)

image/png image.png

The image shows a device inventory table listing a single entry: a server named **"Backup-NAS"** with IP address **10.10.63.140**, MAC address **90:09:d0:61:6d:53**, OS version **7.2.2-72806**, and model name **DS223**. This appears to be a Synology NAS device management interface (likely Synology Assistant or DSM).

Tech B 2025-02-04 15:11

(no text)

Tech B 2025-02-04 15:11

also, inmstalling Synology Assistant may work

Tech B 2025-02-04 15:11

(no text)

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**Synology Assistant application** displays one discovered NAS device on the local network with the following details: - **Server Name:** DiskStation - **IP Address:** 192.168.1.200 (IP Status: Manual) - **Status:** Ready - **MAC Address:** 00:11:32:3F:A5:18 - **DSM Version:** 7.1.1-42962 Update 7 - **Model:** DS214se - **Serial Number:** 14C0M8N864419 - **WOL Status:** -- (not configured) No error codes or warning indicators are present; the device status reads **Ready** and the application reports **Total 1 Synology server(s) found** in the status bar.

Tech A 2025-02-04 15:11

thanks bro, didn't know that website ever existed, lol

Tech B 2025-02-04 15:12

but mapping NAS using the dynamic IP is not kosher

Tech B 2025-02-04 15:12

saved me a lot of time back in the days

Tech A 2025-02-04 15:19

Sergey, one more question, when I try to access to the drive with IP and "right credentials" is just showing up in blank, do you think I am using the wrong credentials? is doesn't show any errors.

Tech A 2025-02-04 15:20

(no text)

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The Windows File Explorer window shows a network path navigated to **10.10.63.140**, with the message **"This folder is empty."** displayed in the right pane. The left pane shows partial navigation entries including Desktop, Downloads, and Recent Places. No files, shares, or subdirectories are visible at this network location.

Tech B 2025-02-04 15:21

thats weird. Try logging in via the web interface and check the folder permissions

Tech B 2025-02-04 15:22

for synology the default port is 5000

Tech A 2025-02-04 15:22

on the website I see the folder

Tech A 2025-02-04 15:22

will check the permissions maybe.

image/png image.png

**Synology NAS File Station – "Backup-NAS" / "novastorbackup" share** The interface shows a NovaStor backup repository containing NBD File-type backup sets: four full backups (ranging from 22.27 GB to 362.04 GB, dated 11/13/2024 through 01/31/2025) and multiple incremental backups (ranging from 1.11 GB to 2.45 GB, dated 10/01/2024 through 10/07/2024). The NAS is accessed via IP **10.10.63.140:5000** over an unencrypted connection ("Not secure"), and the session is being conducted through a **LogMeIn** remote session.

---
title: "Resolve Synology NAS network connectivity and share access issues"
category: network
tags: ["nas", "network"]
source_thread_id: "spaces/AAAA05BdS6s/threads/fBvjlDbdHfM"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:37:48"
participants: ["Tech A", "Tech B"]
---

# Resolve Synology NAS network connectivity and share access issues

## Problem
A Synology DS223 NAS (Backup-NAS) became inaccessible via its mapped network drive and could not be pinged at its expected IP address. The device had been restarted, ethernet cable replaced, and switch port changed, but remained unreachable. The mapped drive `novastorbackup (\\10.10.63.146) (Y:)` showed a degraded connection indicator in Windows Explorer. Physical inspection showed all LEDs were green/blue indicating normal operation, but network scans failed to locate the device.

## Resolution
1. Use find.synology.com to locate the NAS on the network when standard network scanning fails
2. Install Synology Assistant application as an alternative discovery method for Synology devices on the local network
3. Note the actual IP address discovered (10.10.63.140 in this case) versus the mapped drive IP (10.10.63.146)
4. If network shares appear empty despite successful connection, access the NAS web interface at `[IP]:5000` (default Synology port)
5. Check folder permissions in the web interface File Station to ensure proper share access
6. Consider setting a static IP address instead of using dynamic IP for network drive mapping to prevent future connectivity issues

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/fBvjlDbdHfM`
- Attachments:
  - ![image.png](../attachments/fBvjlDbdHfM.fBvjlDbdHfM/image.png) — The screenshot shows a Windows Explorer file system view with two mapped network drives: **novastorbackup (\\10.10.63.146) (Y:)** and **Office (\\server) (Z:)**. Both drives appear under "Network locations (2)" in the right pane; the **Office (\\server) (Z:)** drive shows a storage bar indicating approximately **173 GB free of 781 GB**, while the **novastorbackup (Y:)** drive icon appears to have a degraded or disconnected visual indicator (green overlay appears faded/partial). Red annotation marks are drawn on the image highlighting both mapped drive entries in the left navigation pane and the novastorbackup drive in the right pane.
  - ![image.png](../attachments/fBvjlDbdHfM.R980a8HoNDA/image.png) — **Synology NAS device** (model not fully visible) with **4 green LED indicator lights** illuminated on the left panel (likely STATUS, LAN, DISK 1, DISK 2) and **1 blue LED** lit at the bottom front, consistent with normal power/activity status. No error indicators, amber/red LEDs, or warning lights are visible. No visible physical damage or configuration anomalies noted.
  - ![image.png](../attachments/fBvjlDbdHfM.4-H1-rfY9LM/image.png) — The image shows a device inventory table listing a single entry: a server named **"Backup-NAS"** with IP address **10.10.63.140**, MAC address **90:09:d0:61:6d:53**, OS version **7.2.2-72806**, and model name **DS223**. This appears to be a Synology NAS device management interface (likely Synology Assistant or DSM).
  - ![image.png](../attachments/fBvjlDbdHfM.dDgQe2SlNVM/image.png) — **Synology Assistant application** displays one discovered NAS device on the local network with the following details: - **Server Name:** DiskStation - **IP Address:** 192.168.1.200 (IP Status: Manual) - **Status:** Ready - **MAC Address:** 00:11:32:3F:A5:18 - **DSM Version:** 7.1.1-42962 Update 7 - **Model:** DS214se - **Serial Number:** 14C0M8N864419 - **WOL Status:** -- (not configured) No error codes or warning indicators are present; the device status reads **Ready** and the application reports **Total 1 Synology server(s) found** in the status bar.
  - ![image.png](../attachments/fBvjlDbdHfM.52zQGMp7c1A/image.png) — The Windows File Explorer window shows a network path navigated to **10.10.63.140**, with the message **"This folder is empty."** displayed in the right pane. The left pane shows partial navigation entries including Desktop, Downloads, and Recent Places. No files, shares, or subdirectories are visible at this network location.
  - ![image.png](../attachments/fBvjlDbdHfM.u6OQJS1m40A/image.png) — **Synology NAS File Station – "Backup-NAS" / "novastorbackup" share** The interface shows a NovaStor backup repository containing NBD File-type backup sets: four full backups (ranging from 22.27 GB to 362.04 GB, dated 11/13/2024 through 01/31/2025) and multiple incremental backups (ranging from 1.11 GB to 2.45 GB, dated 10/01/2024 through 10/07/2024). The NAS is accessed via IP **10.10.63.140:5000** over an unencrypted connection ("Not secure"), and the session is being conducted through a **LogMeIn** remote session.

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