Fix Sirona Orthophos XG panoramic machine not capturing exposures

draft · imaging gendexhand-switch

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:38

Source thread

thread_id: spaces/AAAA05BdS6s/threads/g3yLkuCnCvY · 6 msgs · first 2025-02-04 · participants: Tech ATech B

Tech A 2025-02-04 16:28

Hey guys, I'm having an issue with a PAN machine. It's a Sirona D3352 Orthophos XG 5 / XG 5DS. It says that it's ready for exposure, but when they try to take a PAN nothing happens. Any ideas?

image/png image.png

**SIDEXIS XG** dental imaging software (patient: "test, test", DOB: 01/07/97) is displayed via a **LogMeIn remote session**. An **Exposure** dialog box is open showing a blank **Preview** window and the status message **"Waiting for exposure …"** in the text field. A **solid green indicator square** is visible in the lower-right of the dialog, and the only available control is a **"Quit" button**; no error codes or numeric readouts are present.

Tech A 2025-02-04 16:29

I already asked them to turn off and disconnect the PAN machine itself. Didn't helped

Tech B 2025-02-04 17:11

its probably the hand switch

Tech B 2025-02-04 17:11

the button they press - its the most common issue with them - they break a lot

Tech A 2025-02-04 17:16

There's no way to capture by another way right? From the computer itself, just to test it?

Tech B 2025-02-04 17:39

no, it has to be triggered by the hand switch

---
title: "Fix Sirona Orthophos XG panoramic machine not capturing exposures"
category: imaging
tags: ["gendex", "hand-switch"]
source_thread_id: "spaces/AAAA05BdS6s/threads/g3yLkuCnCvY"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:38:07"
participants: ["Tech A", "Tech B"]
---

# Fix Sirona Orthophos XG panoramic machine not capturing exposures

## Problem
A Sirona D3352 Orthophos XG 5 / XG 5DS panoramic machine shows "ready for exposure" status but fails to capture images when the exposure is attempted. The SIDEXIS XG software displays "Waiting for exposure..." with a green indicator, but no image is captured when the hand switch is pressed. Power cycling the PAN machine does not resolve the issue.

## Resolution
The most likely cause is a faulty hand switch. The hand switch button that operators press to trigger exposures is a common failure point on these machines and breaks frequently.

1. Replace the hand switch on the panoramic machine
2. Test exposure capture after replacement

Note that there is no alternative method to trigger exposures from the computer software - the hand switch is required to initiate the capture process.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/g3yLkuCnCvY`
- Attachments: - ![image.png](../attachments/g3yLkuCnCvY.g3yLkuCnCvY/image.png) — **SIDEXIS XG** dental imaging software (patient: "test, test", DOB: 01/07/97) is displayed via a **LogMeIn remote session**. An **Exposure** dialog box is open showing a blank **Preview** window and the status message **"Waiting for exposure …"** in the text field. A **solid green indicator square** is visible in the lower-right of the dialog, and the only available control is a **"Quit" button**; no error codes or numeric readouts are present.

Generated article

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