Fix EzDent-i StudyUID conflict preventing CT scan import

draft · practice-management ezdentistudyuid

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/3L43SXdcnhk · 7 msgs · first 2025-02-05 · participants: Tech ATech B

Tech A 2025-02-05 21:59

Hey Guys, anyone familiar with the PAN setup for Madison Dental Group? Dr called because he took a CTscan and when he was trying to click on "Save" it was not doing anything it was like glitched on the screen the images, I was able to recover them from C:\VCaptureSW\ImageOutput\CT and the images are there, but when we open the patient on ezdenti there's nothing there, and if want to import the images it shows this error message

image/png image.png

**Error Dialog Box** A modal error window is displayed with the message: *"Other patient has the image of same StudyUID that you are importing."* The dialog contains a red triangle warning icon and a single **OK** acknowledgment button. No error code is visible; the background interface shows a **CT** modality field and an **Acquisition Date** field partially obscured.

Tech A 2025-02-05 22:01

I see that this patient is duplicated, but if there's nothing saved under any of the 2 charts

image/png image.png

The image shows a data table with two rows of records. Both entries are associated with the name **Kioulaphides Victor** and the date of birth **1961-04-07**. The two records have different ID numbers: **20250128_160613** and **20250128_160117**, with the second row highlighted in green, indicating it may be selected or flagged.

Tech A 2025-02-05 22:05

Alright, I found a 3rd chart and here it matches the same chart ID, but there's nothing saved there, and if I try to import, same error message of StudyUID - any ideas will be appreciated

image/png image.png

**DICOM Viewer – MicroDicom 2025.1 (32-bit), Evaluate mode, 14 days remaining.** Active study: Chart No. **20250204_121342**, patient **Kioulaphides Victor**, Male, DOB 1961-04-07; CT series, 448 images, current frame 76/448, slice thickness **ST: 0.20 mm**, slice location **SL: 74.60 mm**, Series 1, transfer syntax **LittleEndianExplicit**, image matrix **600×600 px (120 mm × 120 mm)**, calibration status: **Calibrated**. Two earlier chart entries exist for the same patient (**20250128_160117** and **20250128_160613**); the current chart (**20250204_121342**) is highlighted and underlined in red in the patient list panel.

Tech B 2025-02-05 22:32

you might be importing the image that has been imported before

Tech A 2025-02-05 22:40

Well, the thing is that this is a new CT scan that was taken today at 4:20ish but Ezdent never saved it so I thought on importing back the images but the error message appeared - I also tried to reconstruct the image, it shows the patient, the chart, all the information, but when we need to hit save, it doesn't do anything, same as the before

Tech B 2025-02-05 22:41

(no text)

Tech A 2025-02-05 22:42

390997526

---
title: "Fix EzDent-i StudyUID conflict preventing CT scan import"
category: practice-management
tags: ["ezdenti", "studyuid"]
source_thread_id: "spaces/AAAA05BdS6s/threads/3L43SXdcnhk"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:44:04"
participants: ["Tech A", "Tech B"]
---

# Fix EzDent-i StudyUID conflict preventing CT scan import

## Problem

A CT scan was taken but EzDent-i failed to save the images when the "Save" button was clicked - the interface appeared glitched and unresponsive. The DICOM images were successfully recovered from `C:\VCaptureSW\ImageOutput\CT`, but attempting to import them into EzDent-i produces the error: "Other patient has the image of same StudyUID that you are importing."

The patient has multiple chart entries in the system with different ID numbers, and the StudyUID conflict prevents importing the recovered CT images into any of the patient charts. The images can be viewed in external DICOM viewers and contain valid scan data (448 images, 0.20mm slice thickness), but cannot be saved to the patient record in EzDent-i.

## Resolution

The issue was not fully resolved in the source discussion. The StudyUID conflict suggests that EzDent-i's database contains a reference to this StudyUID even though the images are not visible in the patient charts. This typically requires database-level intervention to clear the orphaned StudyUID reference before the images can be imported successfully.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/3L43SXdcnhk`
- Attachments:
  - ![image.png](../attachments/3L43SXdcnhk.3L43SXdcnhk/image.png) — **Error Dialog Box**
A modal error window is displayed with the message: *"Other patient has the image of same StudyUID that you are importing."* The dialog contains a red triangle warning icon and a single **OK** acknowledgment button. No error code is visible; the background interface shows a **CT** modality field and an **Acquisition Date** field partially obscured.
  - ![image.png](../attachments/3L43SXdcnhk.a8LVLwb_yLk/image.png) — The image shows a data table with two rows of records. Both entries are associated with the name **Kioulaphides Victor** and the date of birth **1961-04-07**. The two records have different ID numbers: **20250128_160613** and **20250128_160117**, with the second row highlighted in green, indicating it may be selected or flagged.
  - ![image.png](../attachments/3L43SXdcnhk.n4Dj9t1ZRmU/image.png) — **DICOM Viewer – MicroDicom 2025.1 (32-bit), Evaluate mode, 14 days remaining.**
Active study: Chart No. **20250204_121342**, patient **Kioulaphides Victor**, Male, DOB 1961-04-07; CT series, 448 images, current frame 76/448, slice thickness **ST: 0.20 mm**, slice location **SL: 74.60 mm**, Series 1, transfer syntax **LittleEndianExplicit**, image matrix **600×600 px (120 mm × 120 mm)**, calibration status: **Calibrated**.
Two earlier chart entries exist for the same patient (**20250128_160117** and **20250128_160613**); the current chart (**20250204_121342**) is highlighted and underlined in red in the patient list panel.

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