Locate SQL Server Service When Services.msc Shows Wrong Computer

draft · imaging sidexissql-service

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/mcqkhoFFBb0 · 9 msgs · first 2025-02-06 · participants: Tech ATech BTech CTech D

Tech A 2025-02-06 17:57

@all Hey Guys, does anyone know on which computer the sql services is running for Premier OMS Norwalk? they were having an issue with the sidexis4 not connecting to the sidexis server and see that keeps happening and running slow, but didnt fine the sql service on svr19, any ideas?

Tech B 2025-02-06 18:16

i see it there

image/png image.png

The Windows Services management panel is displayed, showing a list of services on page 7 "SQL Anywhere - dv." Two services are circled in red: **SQL Server (SIDEXIS_SQL)** and **SQL Server Agent (SIDEXIS_SQL)**. No status indicators (running/stopped) are visible in the cropped view, and no error codes or warning icons are present in the visible portion.

Tech B 2025-02-06 18:17

(no text)

image/png image.png

The image shows a Windows Services list in what appears to be a web-based management interface. **"Sidexis Service"** is circled in red, located between "Shell Hardware Detection" and "Smart Card" in the alphabetical service listing. All listed services display the same gear/service icon on the left, with no visible status indicators (running/stopped) shown in this view.

Tech A 2025-02-06 18:38

but for some reason is not showing up on services.msc, I just restarted the service using sc command

image/png image.png

The Windows Services management console is displayed, with **"Storage Service"** highlighted/selected in blue, showing a status of **"Running"** and startup type **"Auto"**. Several other services are visible with mixed statuses — notably **"Routing and Remote Access"** shows **"Disabled"** and **"Shared PC Account Manager"** shows **"Disabled"** in red text. Additional red-highlighted entries include **"Smart Card Device Enumeration Service"** and **"SNMP Trap"**, indicating non-standard or manual startup configurations.

Tech B 2025-02-06 18:42

(no text)

image/png image.png

**Remote desktop session to "BANGIYEV NORWALK - SVR19 (ATTN)"** showing a Windows Services console connected to **REMOTEIV-1**, with **"Spot Verifier"** service highlighted (Status blank, Startup: Manual). In the background Command Prompt, the service **MSSQL$SIDEXIS_SQL** shows **STATE: 4**, and an `sc START` command returned **[SC] StartService FAILED 1056: "An instance of the service is al[ready running]"**; a prior `sc STOP` also returned **[SC] ControlService FAILED 1051**. All visible WIN32_EXIT_CODE and SERVICE_EXIT_CODE values are **0**, with CHECKPOINT **0x0** and WAIT_HINT **0x0**.

Tech C 2025-02-06 18:42

maybe it's viewing services of another computer,

Tech B 2025-02-06 18:43

it was

image/png image.png

The Windows Services console on a remote desktop session (BANGIYEV NORWALK - SVR19 ATTN) shows the **SQL Server (SIDEXIS_SQL)** service highlighted, with Status: **Running**, Startup Type: **Automatic**, and Log On As: **Network S...**. Adjacent SQL-related services are also visible: **SQL Anywhere - dv** (Running/Automatic), **SQL Server Agent (SIDEXIS_SQL)** (Disabled), **SQL Server Browser** (Running/Automatic), and **SQL Server VSS Writer** (Running/Automatic). A red circle annotation marks the SQL Server (SIDEXIS_SQL) service entry and surrounding SQL services in the list.

Tech D 2025-02-06 18:48

(no text)

Tech B 2025-02-06 18:49

(no text)

---
title: "Locate SQL Server Service When Services.msc Shows Wrong Computer"
category: imaging
tags: ["sidexis", "sql-service"]
source_thread_id: "spaces/AAAA05BdS6s/threads/mcqkhoFFBb0"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:44:25"
participants: ["Tech A", "Tech B", "Tech C", "Tech D"]
---

# Locate SQL Server Service When Services.msc Shows Wrong Computer

## Problem
Sidexis4 was not connecting to the Sidexis server and running slowly at an office. When troubleshooting, the SQL Server (SIDEXIS_SQL) service could not be found on SVR19 using services.msc, even though the service was actually running on that server. The Services console was inadvertently connected to a different computer (REMOTEIV-1) instead of the local server, making it appear that the SQL service was missing.

## Resolution
1. Verify which computer the Services console is currently viewing - check the title bar or connection details
2. If Services.msc is connected to the wrong computer, close it and reopen it locally on the target server
3. Alternatively, use the `sc` command to query and manage services directly:
   - Use `sc query MSSQL$SIDEXIS_SQL` to check service status
   - Use `sc start` or `sc stop` commands as needed for service control
4. Once viewing the correct server's services, locate SQL Server (SIDEXIS_SQL) which should show as Running with Automatic startup type

The SQL Server (SIDEXIS_SQL) service was confirmed to be running properly on SVR19 once the Services console was viewing the correct computer.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/mcqkhoFFBb0`
- Attachments:
  - ![image.png](../attachments/mcqkhoFFBb0.5DclkgWDYJQ/image.png) — The Windows Services console on a remote desktop session (BANGIYEV NORWALK - SVR19 ATTN) shows the **SQL Server (SIDEXIS_SQL)** service highlighted, with Status: **Running**, Startup Type: **Automatic**, and Log On As: **Network S...**. Adjacent SQL-related services are also visible: **SQL Anywhere - dv** (Running/Automatic), **SQL Server Agent (SIDEXIS_SQL)** (Disabled), **SQL Server Browser** (Running/Automatic), and **SQL Server VSS Writer** (Running/Automatic). A red circle annotation marks the SQL Server (SIDEXIS_SQL) service entry and surrounding SQL services in the list.
  - ![image.png](../attachments/mcqkhoFFBb0.Ai7nEwWv3HM/image.png) — The Windows Services management console is displayed, with **"Storage Service"** highlighted/selected in blue, showing a status of **"Running"** and startup type **"Auto"**. Several other services are visible with mixed statuses — notably **"Routing and Remote Access"** shows **"Disabled"** and **"Shared PC Account Manager"** shows **"Disabled"** in red text. Additional red-highlighted entries include **"Smart Card Device Enumeration Service"** and **"SNMP Trap"**, indicating non-standard or manual startup configurations.
  - ![image.png](../attachments/mcqkhoFFBb0.OyN_LBig3rY/image.png) — The Windows Services management panel is displayed, showing a list of services on page 7 "SQL Anywhere - dv." Two services are circled in red: **SQL Server (SIDEXIS_SQL)** and **SQL Server Agent (SIDEXIS_SQL)**. No status indicators (running/stopped) are visible in the cropped view, and no error codes or warning icons are present in the visible portion.
  - ![image.png](../attachments/mcqkhoFFBb0.V6ImQb_EiEE/image.png) — The image shows a Windows Services list in what appears to be a web-based management interface. **"Sidexis Service"** is circled in red, located between "Shell Hardware Detection" and "Smart Card" in the alphabetical service listing. All listed services display the same gear/service icon on the left, with no visible status indicators (running/stopped) shown in this view.
  - ![image.png](../attachments/mcqkhoFFBb0.cgATcJ5d_K8/image.png) — **Remote desktop session to "BANGIYEV NORWALK - SVR19 (ATTN)"** showing a Windows Services console connected to **REMOTEIV-1**, with **"Spot Verifier"** service highlighted (Status blank, Startup: Manual). In the background Command Prompt, the service **MSSQL$SIDEXIS_SQL** shows **STATE: 4**, and an `sc START` command returned **[SC] StartService FAILED 1056: "An instance of the service is al[ready running]"**; a prior `sc STOP` also returned **[SC] ControlService FAILED 1051**. All visible WIN32_EXIT_CODE and SERVICE_EXIT_CODE values are **0**, with CHECKPOINT **0x0** and WAIT_HINT **0x0**.

Generated article

draft