Fix CS Imaging Bridge Not Opening from SoftDent Chart

draft · imaging cs-imagingsoftdent

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:44

Source thread

thread_id: spaces/AAAA05BdS6s/threads/-steJtrI054 · 2 msgs · first 2025-02-06 · participants: Tech ATech B

Tech A 2025-02-06 21:40

QQ, For Aesthetic Family Dentistry, they office cannot open the cs imaging through the softdent chart using this button, does anyone know how to configure the bridge? when pressing that icon is not opening the cs imaging

image/png image.png

**CS SoftDent Software v19.1.3** is displayed on a patient chart for account **#1441101 (Michael Wolfe)**, provider **Seth Horn**, with a "Session in progress" indicator active. A pop-up overlay shows X-ray history: **Panoral: NONE**, **Bitewing: 01/14/25**, **Full Series: 01/14/25** (Page 1 of 2). A blue graphical marker is visible on the upper facial chart near tooth **#9**, and teeth **#4–11** and **#22–29** appear highlighted/selected in the dental chart view.

Tech B 2025-02-06 22:09

is Imaging installed? there is no configuration as both softwares are from the same mother

---
title: "Fix CS Imaging Bridge Not Opening from SoftDent Chart"
category: imaging
tags: ["cs-imaging", "softdent"]
source_thread_id: "spaces/AAAA05BdS6s/threads/-steJtrI054"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:44:59"
participants: ["Tech A", "Tech B"]
---

# Fix CS Imaging Bridge Not Opening from SoftDent Chart

## Problem
The office cannot open CS Imaging from within SoftDent patient charts using the imaging button. When clicking the imaging icon in the SoftDent chart interface, CS Imaging fails to launch. This affects the workflow integration between SoftDent v19.1.3 and CS Imaging software.

## Resolution
1. Verify CS Imaging software is installed on the workstation
2. Check that both SoftDent and CS Imaging are from Carestream (same manufacturer)
3. Confirm CS Imaging service is running in Windows Services
4. Restart both applications if the imaging software is installed but not responding
5. If CS Imaging is not installed, install it before attempting to use the bridge functionality

Since both software packages are from the same manufacturer (Carestream), no additional bridge configuration should be required for the integration to function.

## References
- Source discussion: `spaces/AAAA05BdS6s/threads/-steJtrI054`
- Attachments: - ![image.png](../attachments/-steJtrI054.-steJtrI054/image.png) — **CS SoftDent Software v19.1.3** is displayed on a patient chart for account **#1441101 (Michael Wolfe)**, provider **Seth Horn**, with a "Session in progress" indicator active. A pop-up overlay shows X-ray history: **Panoral: NONE**, **Bitewing: 01/14/25**, **Full Series: 01/14/25** (Page 1 of 2). A blue graphical marker is visible on the upper facial chart near tooth **#9**, and teeth **#4–11** and **#22–29** appear highlighted/selected in the dental chart view.

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