Recover Missing Vatech Panoramic Images Taken via DEXIS TWAIN

draft · imaging vatechdexisimage-recovery

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/cF62g_B0g4s · 21 msgs · first 2025-02-07 · participants: Tech ATech BTech C

Tech A 2025-02-07 16:32

Hey guys, quick question... I have Mansoor office. They took a PAN, I'm trying to find it but cannot. I found that the pan was taken today, but it's not showing up at Dexis, I tried to find it in the patient folder, but cannot see it there either, also tried in comm folder, and tried to reconstruct the pan from vatech software, the patient is not showing up there. Any other suggestions?

image/png image.png

## Image Description This is a Notepad text log file (`xrays.txt`) viewed via a **LogMeIn Remote Session**, displaying dental imaging activity records dated **2/7/2025**. The log contains entries for **X-ray**, **Acquire**, and **Rename** event types, associated with operator IDs **16862 (Kooker, Dennis C)**, **22428 (Moomjy, Alexander V)**, and **21398 (Smith, Shenavian)**, with patient DOBs and chart numbers visible. X-ray entries reference **DEXIS Platinum #3183163551**, software version **0.5.10/3.2.1/0.4.5/1.03.03e7(2x2)/9.5.3**, Acquire entries log **TWAIN SOPRO Video** captures, and one highlighted entry at **09:17** references **Vatech VCaptureSW**; a Rename entry logs a name change from **Arika Suarez** (DOB 19930425, chart 24261).

Tech B 2025-02-07 16:48

so this PAN that you highlighted is in the dexis logs but you can't find it?

Tech A 2025-02-07 16:48

Right

Tech B 2025-02-07 16:49

and when you said you reconstructed PAN, you used the steps explained here? https://www.vatechamerica.com/faq/hardware-capture-program/how-to-recover-captured-image-that-was-not-saved

Tech A 2025-02-07 16:49

correct

Tech B 2025-02-07 16:49

so if it's not in the recovery section and it is registered in dexis, it means the image was saved somewhere. have you checked the dexis temp location in the acquisition pc?

Tech A 2025-02-07 16:50

(no text)

image/png image.png

Windows File Explorer is open to the path **This PC > OS (C:) > DEXIS > Temp**, and the folder is empty as indicated by the message **"This folder is empty."** The status bar at the bottom shows **"0 items"** and **"State: Shared."** No error codes, part numbers, or diagnostic indicators are visible.

Tech B 2025-02-07 16:51

you can do a search for all files in the dexis folder modified today and then look for the 9:17am time stamp

Tech A 2025-02-07 16:51

Tried that, there's no file

Tech A 2025-02-07 16:51

Also tried to order them by weight, panos weights 900kb approx, there are only 2 that are old

Tech C 2025-02-07 16:53

i think you guys confuse the processes

Tech C 2025-02-07 16:54

you can ONLY reconstruct IF the image (pan or 3D) was taken in Vatech software

Tech C 2025-02-07 16:54

if its Dexis, it uses TWAIN and there is noreconstruction available

Tech C 2025-02-07 16:54

BUT

Tech C 2025-02-07 16:55

u can check the temp folder in Vatech as it stores the last few compies of PANs taken

Tech A 2025-02-07 16:55

Didn't know that. They use the software via twain, at dexis

Tech A 2025-02-07 16:55

Will check the temp folder at vatech, let's see

Tech A 2025-02-07 16:56

we have a winner here

image/png image.png

Windows File Explorer is open to the path **VCaptureSW > ImageOutput > CR**, displaying a single file named **Image.BMP** (BMP File type, 3,630 KB, dated 2/7/2025 at 9:17 AM). The status bar confirms **1 item selected, 3.54 MB**. No error messages or diagnostic indicators are visible.

Tech C 2025-02-07 16:57

or here :)

image/png image.png

**MANSOOR – VATECH File Manager** is open showing a dual-pane remote file transfer session between **This Computer (SERGEY-HP)** and **Remote (VATECH-PC)**. The remote pane displays the path **C:\VCaptureSW\ImageBackup**, containing paired **.BMP** (3,629 KB) and **.raw** (7,280 KB) panoramic image files. File naming follows the pattern **YYYYMMDD\_HHMMSS\_YYYYMMDD\_HHMMSS\_Pano.ext**, with dates ranging from **1/24/2025 to 2/7/2025**. The currently selected/highlighted file is **20250207\_091646\_20250203\_094144\_Pano.raw** (7,280 KB, modified **2/7/2025 9:17:16 AM**).

Tech A 2025-02-07 16:57

Thank you guys!

Tech C 2025-02-07 16:57

Welcome!

---
title: "Recover Missing Vatech Panoramic Images Taken via DEXIS TWAIN"
category: imaging
tags: ["vatech", "dexis", "image-recovery"]
source_thread_id: "spaces/AAAA05BdS6s/threads/cF62g_B0g4s"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:45:08"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Recover Missing Vatech Panoramic Images Taken via DEXIS TWAIN

## Problem

A panoramic image was captured using Vatech equipment through DEXIS TWAIN integration at 9:17 AM, as confirmed by the DEXIS log showing a "Vatech VCaptureSW" entry. However, the image did not appear in DEXIS, the patient folder, or the comm folder. Standard DEXIS temp folder (`C:\DEXIS\Temp`) was empty, and file searches by modification date and file size yielded no results.

The Vatech reconstruction process (typically used for images taken directly in Vatech software) was attempted but the patient did not appear in the recovery section, which is expected behavior since the image was captured via TWAIN rather than native Vatech software.

## Resolution

1. Connect to the Vatech acquisition PC
2. Navigate to `C:\VCaptureSW\ImageOutput\CR` to find the most recent temporary image file (`Image.BMP`)
3. Alternatively, check `C:\VCaptureSW\ImageBackup` for archived panoramic images with timestamped filenames in the format `YYYYMMDD_HHMMSS_YYYYMMDD_HHMMSS_Pano.ext`
4. Look for files matching the capture timestamp (in this case, 9:17 AM on 2/7/2025)
5. Retrieve the appropriate `.BMP` or `.raw` file for the missing panoramic image

Note: Vatech reconstruction is only available for images taken directly in Vatech software, not for TWAIN-captured images through DEXIS. However, Vatech stores temporary copies of recent panoramic captures in these backup locations regardless of the capture method.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/cF62g_B0g4s`
- Attachments:
  - ![image.png](../attachments/cF62g_B0g4s.cF62g_B0g4s/image.png) — ## Image Description

This is a Notepad text log file (`xrays.txt`) viewed via a **LogMeIn Remote Session**, displaying dental imaging activity records dated **2/7/2025**. The log contains entries for **X-ray**, **Acquire**, and **Rename** event types, associated with operator IDs **16862 (Kooker, Dennis C)**, **22428 (Moomjy, Alexander V)**, and **21398 (Smith, Shenavian)**, with patient DOBs and chart numbers visible. X-ray entries reference **DEXIS Platinum #3183163551**, software version **0.5.10/3.2.1/0.4.5/1.03.03e7(2x2)/9.5.3**, Acquire entries log **TWAIN SOPRO Video** captures, and one highlighted entry at **09:17** references **Vatech VCaptureSW**; a Rename entry logs a name change from **Arika Suarez** (DOB 19930425, chart 24261).
  - ![image.png](../attachments/cF62g_B0g4s.pCgJjIjVFNI/image.png) — Windows File Explorer is open to the path **This PC > OS (C:) > DEXIS > Temp**, and the folder is empty as indicated by the message **"This folder is empty."** The status bar at the bottom shows **"0 items"** and **"State: Shared."** No error codes, part numbers, or diagnostic indicators are visible.
  - ![image.png](../attachments/cF62g_B0g4s.RuzYyk59cJ0/image.png) — Windows File Explorer is open to the path **VCaptureSW > ImageOutput > CR**, displaying a single file named **Image.BMP** (BMP File type, 3,630 KB, dated 2/7/2025 at 9:17 AM). The status bar confirms **1 item selected, 3.54 MB**. No error messages or diagnostic indicators are visible.
  - ![image.png](../attachments/cF62g_B0g4s.XD6N41SZvtA/image.png) — **MANSOOR – VATECH File Manager** is open showing a dual-pane remote file transfer session between **This Computer (SERGEY-HP)** and **Remote (VATECH-PC)**.

The remote pane displays the path **C:\VCaptureSW\ImageBackup**, containing paired **.BMP** (3,629 KB) and **.raw** (7,280 KB) panoramic image files. File naming follows the pattern **YYYYMMDD\_HHMMSS\_YYYYMMDD\_HHMMSS\_Pano.ext**, with dates ranging from **1/24/2025 to 2/7/2025**. The currently selected/highlighted file is **20250207\_091646\_20250203\_094144\_Pano.raw** (7,280 KB, modified **2/7/2025 9:17:16 AM**).

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