Remove Third-Party PC Lock Software Blocking Windows Login

draft · remote-access account-lockoutpassword-reset

Generated by docuprocessor (prompt article/v3) · 2026-04-22 15:45

Source thread

thread_id: spaces/AAAA05BdS6s/threads/x9qEPj3KrSc · 7 msgs · first 2025-02-10 · participants: Tech ATech BTech C

Tech A 2025-02-10 14:28

Has anyone seen this error before? They get it when they attempt to log into the PC , only on this PC

image/png image.png

A LogMeIn remote session window shows a locked Windows computer belonging to **ABDIYEV – FLATBUSH AVE – BILLING**. An **"Unlock Computer"** dialog box is displayed with the message: *"This computer has been locked. To unlock computer you must enter the correct password,"* along with a password entry field and **Unlock/Cancel** buttons. The screen background displays a **"LOCKED"** banner overlay, indicating the remote workstation is at the Windows lock screen and requires credential input to proceed.

Tech B 2025-02-10 14:39

sounds like a 3rd party app

Tech A 2025-02-10 14:40

rebooting with safe mode at the moment to see

Tech C 2025-02-10 14:40

have you tried unlocking acc in computer management > local users and groups > Users Or in domain (the unit itself)

Tech C 2025-02-10 14:41

Looks like this app https://fspro.net/lock-pc/

Tech C 2025-02-10 14:42

Yup that's the app https://fspro.net/lock-pc/passrec1/

Tech A 2025-02-10 14:43

That looks like the issue here, thanks 😀 !

---
title: "Remove Third-Party PC Lock Software Blocking Windows Login"
category: remote-access
tags: ["account-lockout", "password-reset"]
source_thread_id: "spaces/AAAA05BdS6s/threads/x9qEPj3KrSc"
source_space: "spaces/AAAA05BdS6s"
generated_at: "2026-04-22T15:45:53"
participants: ["Tech A", "Tech B", "Tech C"]
---

# Remove Third-Party PC Lock Software Blocking Windows Login

## Problem

A workstation displays a custom "Unlock Computer" dialog box instead of the standard Windows lock screen, preventing normal login. The dialog shows the message "This computer has been locked. To unlock computer you must enter the correct password" with a password field and Unlock/Cancel buttons. This occurs only on the affected PC and is caused by third-party lock software from FSPro.net.

## Resolution

1. Boot the computer into Safe Mode to bypass the lock software
2. Navigate to Computer Management > Local Users and Groups > Users
3. Check if the user account is locked and unlock it if necessary
4. Identify and remove the FSPro Lock PC software that is causing the custom lock screen
5. Restart the computer normally to verify standard Windows login is restored

If the software cannot be removed through normal means, use the vendor's password recovery tool at https://fspro.net/lock-pc/passrec1/ to regain access before uninstalling.

## References

- Source discussion: `spaces/AAAA05BdS6s/threads/x9qEPj3KrSc`
- Attachments: - ![image.png](../attachments/x9qEPj3KrSc.x9qEPj3KrSc/image.png) — A LogMeIn remote session window shows a locked Windows computer belonging to **ABDIYEV – FLATBUSH AVE – BILLING**. An **"Unlock Computer"** dialog box is displayed with the message: *"This computer has been locked. To unlock computer you must enter the correct password,"* along with a password entry field and **Unlock/Cancel** buttons. The screen background displays a **"LOCKED"** banner overlay, indicating the remote workstation is at the Windows lock screen and requires credential input to proceed.

Generated article

draft